Microsoft Workplace & VDI Expert - Senior Support Engineer (L2/L3)
Role details
Job location
Tech stack
Job description
This is a 100% on-site, hands-on role with real ownership. You will act as the technical reference for Microsoft environments, VDI platforms, endpoint security, monitoring, and automation, ensuring a high-performance, secure, and seamless end-user experience.
If you enjoy solving complex issues, optimizing systems at scale, and working close to the business, this role is for you.
What you'll do:
Modern Workplace & Infrastructure Support
- Handle Level 2 & Level 3 incidents and requests, with a focus on complex and high-impact issues.
- Support and mentor Level 1 teams, especially on Microsoft services (Outlook, Exchange, Teams).
- Administer and evolve the Omnissa (formerly VMware EUC) ecosystem: Horizon, Workspace ONE, UEM (VDI/DaaS & endpoints).
- Manage and optimize the Microsoft stack: Windows 10/11, Intune/SCCM, Entra ID, Teams.
- Ensure stability, security, and compliance across workstations and mobile devices.
Monitoring, Performance & User Experience
- Administer on-premise monitoring tools for infrastructure health and capacity.
- Deploy and operate user experience monitoring solutions (ControlUp or equivalent).
- Diagnose performance bottlenecks and optimize infrastructure paths.
- Implement automated performance benchmarks and integrate them into monitoring systems.
Identity, Security & Deployments
- Configure and manage Entra ID (Azure AD), access policies, and identity services.
- Administer Microsoft Teams for secure, reliable collaboration.
- Design and execute OS, application, and patch deployment strategies.
- Apply endpoint security and compliance best practices.
Automation & Engineering Practices
- Develop and maintain PowerShell automation scripts.
- Contribute to CI/CD pipelines using GitHub for infrastructure and workplace automation.
- Exposure to Terraform or Infrastructure as Code is a strong plus.
- Apply testing and validation processes to guarantee deployment quality.
Service Management & Knowledge Sharing
- Work with ServiceDesk+ (ITSM) for incident, change, and problem management.
- Participate in MDM / cmdm administration for endpoint and mobile security.
- Produce clear, structured documentation: runbooks, procedures, and technical guides.
- Actively contribute to knowledge sharing across L1/L2/L3 teams.
Requirements
Technical Expertise
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Strong background in Microsoft workplace technologies: Windows, Intune/SCCM, Teams, Entra ID, Exchange, Outlook.
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Proven hands-on experience with Omnissa / VMware EUC (Horizon, Workspace ONE, UEM).
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Solid expertise in monitoring, troubleshooting, and performance optimization.
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Advanced PowerShell scripting skills.
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Good understanding of CI/CD tools and GitHub; Terraform is a plus.
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Experience with ITSM tools (ServiceDesk+) and MDM solutions.
Experience
- 15+ years of professional experience.
- Strong track record in L2/L3 support within on-premise or hybrid environments.
- Comfortable acting as a technical authority and escalation point.
Languages
- English: Fluent
- French or German: Strong asset
Benefits & conditions
A wide variety of missions in a challenging environment, allowing you to have a real impact on the company The opportunity to work autonomously and proactively contribute ideas so we can grow together A career path tailored to your personality, both in terms of role and location Continuous, high-quality training to help you unlock your full potential
What does the recruitment process at Ekkiden look like?
At Ekkiden, we are committed to providing a positive experience for every candidate.
