Join Us as a German-Speaking Technical Support Advisor in Barcelona!

Overview Join Us as a German-Speaking Technical Support Advisor in Barcelona! Are you passionate about IT support and fluent in German? We are seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our self-service portal. You will play a key role in troubleshooting IT issues, supporting system operations, and collaborating with 2nd-level support teams to resolve complex technical matters. Responsibilities * Provide 1st-level IT support to client employees, addressing issues through various channels and ensuring timely resolution * Perform root cause analysis and troubleshoot issues using phone or remote access tools * Track and categorize IT tickets, prioritize requests, and provide updates using the ITSM system * Deliver high first-resolution rates by leveraging knowledge databases and collaborating with the clients extended support teams Qualifications * Languages: C2-level German and advanced English proficiency *

Experience: 1+ years in IT support (1st or 2nd level), ideally in a large organization * Technical Skills: Solid understanding of Windows 10, Office 365, and MS Teams, with troubleshooting experience for both hardware and software * Soft Skills: Strong analytical approach, attention to detail, and a high sense of responsibility * Tools: Familiarity with ITSM ticket systems (ServiceNow experience is a plus) * Additional: ITIL V4 knowledge is a plus; motivated to grow technical and interpersonal skills What's in It for You? * Competitive Remuneration: Based on experience and performance * Full Training Program: Comprehensive onboarding to get you fully equipped for the role * Career Development: Access to career programs, specialized courses, and even language classes * Supportive Team Environment: Join a dynamic and friendly team with a focus on growth * Prime Location: Modern office in the heart of Barcelona * Flexible Work Schedule: Monday-Sunday, 09:00 AM - 06:00 PM (39-hour week) Ready to take your IT career to new heights? Apply today and be a part of our global team! #J-18808-Ljbffr