Data Center Operations Manager

Amazon Web Services (AWS) is a fast-paced technology company and a leader in global data center operations. The position will help ensure overall availability and reliability to meet or exceed defined service levels for data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level.

The successful candidate will have experience creating and devising strategies, mentoring staff at all levels, sponsoring projects, and proposing technical solutions. This role involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to strong knowledge in data centers, hardware, and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and resolve complex problems within the data center space. This team operates 24/7.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the cloud. We tackle challenging problems with thousands of variables impacting the supply chain and are looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate across AWS to deliver the highest standards for safety and security while providing scalable capacity at the lowest possible cost. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. citizens. (GovCloud may NOT be accessed from outside of the United States.) Key job responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of diverse teams of data center operation professionals with varying skills across different locations.
• Develop career paths for employees and update internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 24/7 shift arrangement, and hardware logistics.
• Fast learn or act as the subject-matter expert across all aspects of data center operations.
• Ensure all operational KPIs and metrics are measured and met.
• Inspire and guide improvement in team processes, technology innovation, and automation.
• Manage large-scale events (outages) and act as the call leader.
• Improve work-flows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain the on-call schedule, coordinating absences and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our customer experience.

• 4+ years of Information Technology (IT) experience, or a Bachelor's degree in computer science, engineering, mathematics, or equivalent.
• 2+ years of experience managing people in a technical environment.
• 2+ years of experience participating in on-call rotations and providing after-hours support in a 24/7 environment (networking and computer hardware)., * Experience in technical writing in a relevant field.
• Experience in project management.
• In-depth knowledge of Linux systems administration, networking, and cabling best practices.
• In-depth knowledge of hardware architectures, troubleshooting experience, system-management tools, and client/server environments.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $70,700 per year in our lowest market up to $158,000 per year in our highest market. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position, equity, sign-on payments, and other forms of compensation may be part of a total compensation package, in addition to a full range of medical, financial, and other benefits. https://www.aboutamazon.com/workplace/employee-benefits.