Desktop Support Engineer

07th May, 2024

Desktop Support Engineer - Netherlands, Zwolle

About the role:

You'll be part of a European-wide delivery team supporting our customer who is a global advanced-technology company that manufactures aerospace and automotive products; residential, commercial, and industrial control systems; specialty chemicals and plastics; and security and engineered materials.

What you will do?

• Respond to incidents and service requests from customers and manage them to a successful solution.

• Ticket handling based on client requirements

• Provide desk-side support services to the customer.

• Deliver hard and soft break fix services for laptops and desktops all over the site.

• Provide standard and approved hardware and software support and maintenance on desktop devices.

• Support, management, and maintenance of desktop configuration and installation, including patch updates and hardware replacements.

• Check security profiles and antivirus software on all desktop devices and take appropriate action when security requirements are not met.

• This role will be working Monday till Friday in Schiphol from 9am to 18pm. ( 1 hour lunch inclusive ) What you will bring to ESP?

• 2+ years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues

• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

• Command of the Dutch and English language. Languages are evaluated during the selection procedure.

• Ability to work under pressure.

• Good knowledge of and experience with Microsoft desktop software and operating systems

• Knowledge of wireless networking

• Understand network protocols, server hardware and configurations, or other IT qualifications. What we will offer: Salary: We offer a competitive range based upon suitability or experience. Benefits:

• 20 days annual leave

• Pension (Age based %, 50/50 EE and ER)

• ESP learning and development

• Perkbox discounts Who are we: ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that's manages over 1,000 tickets a day for more than 200 customers.

Management, Antivirus, Auto industrie, Ontwikkeling, Chemie, Network, Security, Hardware, Service, Infrastructure, Maintenance, Plastics, Plastic, Site, Support, Systemen, Windows, IT

Salary: We offer a competitive range based upon suitability or experience. Benefits:

• 20 days annual leave
• Pension (Age based %, 50/50 EE and ER)
• ESP learning and development
• Perkbox discounts

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that's manages over 1,000 tickets a day for more than 200 customers. Management, Antivirus, Auto industrie, Ontwikkeling, Chemie, Network, Security, Hardware, Service, Infrastructure, Maintenance, Plastics, Plastic, Site, Support, Systemen, Windows, IT