Senior Support Engineer

Description

:

We are looking for a Desktop Support Engineer who is responsible for providing technical assistance and support to end-users for their computer hardware, software, and network-related issues. Given IM has many remote Warehouses within Europe, we also expect the engineer to learn & grow into IT Field Support engineer who with Engineers be able to travel to provide Hands & Feet support. This engineer with appropriate training & guidance should be able scale up to demands to visit Iron Mountain Data Centers & Warehouses to RACK Servers, Routers, Switches, Patch panels & related equipment,

Your role in our mission:

• User Assistance : - Provide prompt and courteous support to end-users, addressing hardware and software-related concerns and troubleshooting issues. Should be able to monitor Ticket queues & provide resolutions within stipulated SLA.

• On-site Support : - Provide on-site assistance for the installation, configuration, and maintenance of computer systems, servers, and network devices.

• Desktop Setup and Configuration: - Install, configure, and deploy desktop computers, laptops, Printer and peripherals, ensuring they meet organizational standards.

• Software Installation and Updates: - Install, update, and troubleshoot software applications, ensuring compatibility and adherence to licensing agreements.

• Hardware Troubleshooting: - Diagnose and resolve hardware issues, such as malfunctioning components or peripherals, to maintain a reliable computing environment and printer.

• Operating System Support: - Provide support for operating systems (e.g., Windows, macOS), including installation, configuration, and troubleshooting.

• User Account Management: - Manage user accounts, permissions, and access controls, ensuring security and compliance with organizational policies.

• Remote Support: - Offer remote assistance to end-users using various support tools, resolving issues efficiently without requiring physical presence.

• Should be able to work closely with Network Engineers & to follow Network Diagrams to be able to setup Networks at remote sites. Should be all to physically RACK Servers, Nutanix, NW devices such as Firewalls, Routers, Switches, Patch Panels & related to get the Network stood up at remote sites. Valued skills and experience:

• 2-3 years of relevant experience as a Desktop Support Engineer.

• Should be flexible to travel to Iron Mountain Warehouses both within Europe

• Excellent written & oral communication in English & local languages, with professional articulation skills required for interacting with customers.

• Knowledge of network security practices and anti-virus programs

• Experience using ITSM tools such as Service now .

• Good understanding of G suite product

• Experience in supporting Win10, 11, macOS, iOS and Android Product. Discover what awaits you:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability:Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come. Category: Information Technology

Management, Account Management, Access, Access, Android, Computerhardware, Network, Security, Hardware, Controls, Service, Innovation, iOS, Maintenance, Product, Site, Support, Sustainability, Sustainability, Systemen, Training, Training, Windows, IT

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability:Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come. Category: Information Technology

Management, Account Management, Access, Access, Android, Computerhardware, Network, Security, Hardware, Controls, Service, Innovation, iOS, Maintenance, Product, Site, Support, Sustainability, Sustainability, Systemen, Training, Training, Windows, IT