DevOps and Support Engineer

Contexta360 is a double-digit growth company based in Amsterdam. We are a team of highly skilled software developers and computer scientists with a passion for artificial intelligence, speech-to-text, and natural language understanding.

Contexta360 builds speech analytics and real-time agent assist solutions to help enterprises transform service, performance, revenue, and CX. Our AI-driven speech intelligence is designed for organisations seeking to understand and serve their customers better while improving operational efficiency.

To continue servicing our growing customer base, we are looking for a DevOps and Support Engineer. If you are 'bright', tenacious, diligent, creative, and want to work in the exciting world of business digitisation, transformation, AI, Speech analytics, and deep learning, we should talk.

Responsibilities will include:

• Actively assisting in improving the C360 customer deployment pipeline
• Deploying Contexta360 speech analytics software on our clients' premises/cloud
• Improving and operating our cloud-based systems and ensuring their security
• Setting up processes and automation for monitoring, alerting, and logging across systems
• Taking the lead in solving and preventing operational issues
• Suggesting architecture improvements and recommending process enhancements
• Managing inbound support tickets and serving as the liaison to R&D

Agile mindset and ability to create automated workflows

• Strong communication and analytical skills

• Strong Linux skills

• Proficiency in configuring and deploying Docker containers

• Experience with Kubernetes

• Experience with at least one backend programming language (e.g., Java, JavaScript, Python, Go, Rust)

• Experience with Cloud environments such as AWS, Azure, and GCP

• Familiarity with infrastructure-as-code tools (e.g., Terraform, Azure Resource Manager)

• Several years of professional experience as a DevOps or systems engineer in a tech or start-up company

• Good experience of building or running a customer support function

• Bachelor's or Master's degree in Computer Science, Engineering, or a similar technical field of study

• English required, Dutch preferred.

Contexta360 was formed in 2017 and has developed its own intellectual property that enables us to capture conversations from voice, video, and chat channels. When necessary, we convert verbal conversations into high-quality text, and then our AI and NLP technology processes these conversations to either automate manual processes and reduce costs or mine for insights to enable business optimisation. Our technology is used by some of the world's largest companies, as well as mid-market enterprises. Our vision is to be open, pragmatic, intuitive, and a highly cost-effective alternative to the legacy players in this field.