Line IT Analyst

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Under the supervision of the IT Support Desk Supervisor to provide a comprehensive technical support service in relation to call/chat/ticket logging fault diagnosis and resolution requests resolution escalation system maintenance and an enquiry service to all IT service users across West Midlands Police., * To provide a telephony mobility and computer technical support facility for corporate system users

• To accept and record all incoming incidents (Incident Management) and requests (Request Fulfilment) using the Service Desk platform
• To identify diagnose investigate software and hardware faults on corporate systems and apply correct fixes within appropriate SLA
• To identify and fulfil service requests ensuring correct authorisation is considered within SLA
• Maintain strong relationships with all stakeholders and 3rd party suppliers
• Track record and maintain register of IT assets through their full life cycle (Asset Management)
• To update and amend operational information on corporate systems including passwords accounts user permissions
• To use Active Directory to allow access to systems for approved users
• Utilise network distribution software to manage the provision of software to corporate system users
• To assist in the maintenance updating and improvement of knowledge articles within the Service Desk
• Assist in the maintenance updating of the IT asset management system
• To inform end users of any maintenance outages or variation in provision of corporate systems
• To consult with other IT colleagues and external 3rd parties to ensure fault rectification
• To follow ITIL 4 Guiding Principles and apply ITIL 4 practices to offer a first-class user service
• To take adequate security precautions in respect of confidential information concerning matters of a sensitive nature
• To retrieve information from corporate systems to present to stakeholders and 3rd party suppliers

Any other duties commensurate with the role, Are you an IT enthusiast looking for a hands-on role in a dynamic manufacturing environment? We are seeking a proactive IT Helpdesk Support Analyst to join our Birmingham team. This is your chance to be the first point of contact for IT support, work across systems,..., Role Introduction We are looking for an experienced ProSuite user to join our Education service desk team provide support to our Further Education ProSuite customers and act as an escalation point for the wider team. You will be customer obsessed and able to demonstrate..., About the role Sense is recruiting for a 1st Line IT Analyst to join our successful ICT team. This is a full time role, working 37.5 hours per week at our office in Selly Oak, Birmingham In this role you will provide excellent IT Support and customer service via phone,..., nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their...

• The postholder should have extensive experience and knowledge working on a busy IT Service Desk within a large organisation and must possess a high level of technical ability and diagnostic / troubleshooting skills
• The postholder will be familiar with ITIL 4 Practices and its guiding principles
• The postholder will have prior demonstrable experience of excellent customer service skills

Vetting:-

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role this will include a full background & financial disclosure as part of the vetting process., Editorial,Catering,B2C,Camp,Computer Engineering Employment Type : Full-Time Experience: years, Job Title: Service Desk Roles (1 Service Desk Lead/ 2 Service Desk Analysts) Job Location: Birmingham, UK/ Onsite Job Type: Permanent Job Description: - Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must - Good...

• This is a full time post working Monday to Friday 8 hr shifts between the hours of 8am & 6pm

Lloyd House Birmingham City Centre

Interview:-

Questions will be both technical and competency based as well as encompassing the ITIL framework

Contact:-

For further information please contact Holly Ward on

Benefit Statement:-

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel parking daily costs of living and leisure activities.
• A comprehensive wellbeing package including 24/7 support free eye tests and flu jabs.

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a Disability Confident Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume seasonal and high-peak times the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled these circumstances the employer could select the candidates who best meet the essential criteria for the job as they would do for non-disabled applicants.

Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities, Description Position Details: Core Systems Optimisation Team (CSOT) Finance Office Location: University of Birmingham Edgbaston Birmingham UK Full time starting salary21733 per annum rising to 27166 after 12 months service. Apprentice Grade 4 Full Time for15...

Graduate Digital Analyst

Grayce

Job Position: Graduate Digital Analyst - via the Graduate Development Programme Locations: Leicester Starting Salary: £25,000 Application Requirements: - Minimum 2:1 or above in a STEM (Science, Technology, Engineering, and Math) subject - Right to work in the UK...