Implementation Manager

This role ensures a smooth journey from the moment a sale is confirmed to the point the client successfully goes live with Kayana's products and services. In addition, the Project Manager will manage Field Engineers, ensuring all site visits, installations, and service activities are properly planned, scheduled, and executed.

The Project Manager will act as the central coordinator between Sales, Development, Operations, Menu/Content teams, Logistics, Finance, and Field Engineers., 1. Client Onboarding & Project Coordination

• Serve as the primary point of contact for clients after a sale is closed.
• Conduct onboarding meetings to gather requirements, timelines, operational needs, and menu/product structure.
• Create and manage a full implementation timeline from onboarding to go-live.
• Ensure all project milestones are clearly defined, communicated, and met.

2. Menu & System Configuration

• Coordinate with the Menu & Content team to ensure menus are created accurately based on client requirements.
• Review menu structures, item categories, pricing, modifiers, and images for accuracy before deployment.
• Ensure testing and validation of menu setups prior to installation and go-live.

3. Kiosk, Device & System Deployment

• Plan and coordinate installation schedules with Operations, Logistics, and Field Engineers.
• Ensure hardware (kiosks, tablets, printers, card machines, routers, etc.) is prepared, configured, and delivered on schedule.
• Oversee kiosk placement, device setup, testing, and system integration on-site.
• Address and escalate any technical or operational issues that arise pre-installation or during setup.

4. Field Operations & Engineer Scheduling

• Create and maintain the daily/weekly schedule for Field Engineers, including Installations, Site surveys, Maintenance visits and On-site troubleshooting and support
• Ensure optimal allocation of resources based on project timelines, SLAs, and client priorities.
• Monitor attendance, punctuality, and completion of assigned tasks by Field Engineers.
• Coordinate with Logistics for device dispatch, returns, and replacements linked to field activities.
• Track and report on field activities, delays, risks, and completed work.

5. Go-Live Management

• Ensure all devices, menus, and configurations are fully ready before go-live.
• Lead the go-live process, coordinating with client stakeholders and internal teams.
• Arrange client training (on-site or remote) on using the system, kiosks, and dashboards.
• Closely monitor performance in the initial days after go-live and ensure issues are addressed promptly.

6. Documentation & Reporting

• Maintain updated project trackers, implementation plans, and onboarding status reports.
• Document project milestones, issues, decisions, and resolutions.
• Provide regular updates to management on project status, field operations, and upcoming installations., Client Implementations Manager - Financial Services (Investment Services) £65,000 + excellent benefits Hybrid - 3 days in the office (London) A leading organisation in the financial services / investment services sector is seeking a Client Implementations Manager to join..., The Role We're looking for a highly organised and proactive Operations & Project Manager to keep our studio running smoothly, enabling the team to deliver exceptional creative work. This role sits at the heart of our business and balances big-picture planning with..., Junior Operations Business Analyst (Ongoing temp role - will look at a minimum of 1-year's Settlements, or Operations exp who is interested in Project Management), The Role Junior Operations Business Analyst (Ongoing temp role - will look at a minimum of 1-year's Settlements, or Operations exp who is interested in Project Management) Martis Search is representing a global Bank, to hire a temporary "Junior Operations Business..., Role: Implementation Manager (Fintech) Type: Full-time Location: London (Hybrid) Salary: £70,000-£90,000 DOE Join a global payments technology leader helping banks and fintechs reduce fraud, stay compliant, and deliver seamless customer experiences. Their platform..., This is an initial 12-month FTC Why join Tipalti? Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global..., Role: Implementation Manager (Fintech) Type: Full-time Location: London (Hybrid) Salary: £70,000-£90,000 DOE Join a global payments technology leader helping banks and fintechs reduce fraud, stay compliant, and deliver seamless customer experiences. Their platform...

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We are seeking a highly organized and proactive Project Manager to oversee the end-to-end onboarding and implementation process for new clients and to manage day-to-day field operations., * 3+ years of experience in project management and/or operations , ideally in POS, SaaS, F&B tech, payments, or retail tech.

• Experience coordinating field teams or on-site installations .
• Strong organizational, planning, and multitasking skills.
• Excellent communication and stakeholder management abilities.
• Strong attention to detail in both technical and operational aspects.
• Proficiency with spreadsheets and project tracking tools.
• Fluent in English (verbal and written).

At Kayana, you'll be part of a fast-growing global company where your contributions will make a direct impact. We offer:

• Competitive base salary.
• A clear path for career growth and development.
• The opportunity to work with innovative technology that is reshaping the payments industry.
• A supportive and collaborative environment where your success is celebrated.

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