Servicenow Technical Architect

• Architecture & Solution Design

• Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine).
• Define data models and align with CSDM standards; establish CMDB strategy, health, and governance.
• Create high-level and detailed solution designs, sequence diagrams, and integration contracts.

• Salesforce Integration

• Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS.
• Define data synchronization, error handling, security, and performance patterns for cross-platform workflows.

• Platform Governance & Best Practices

• Establish technical guardrails, coding standards, ACL/security model, and reusable patterns.
• Lead architecture reviews, design authority, and change advisory engagements to ensure platform quality and compliance.

• Delivery Leadership

• Provide architectural runway and technical direction to developers and admins; perform design/code reviews.
• Optimize performance, scalability, resiliency, and upgradeability across environments.
• Champion DevOps practices (branching strategies, CI/CD pipelines, ATF automation) and oversee release quality.

• Security, Risk, and Compliance

• Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable).

• Stakeholder Engagement

• Translate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non-technical stakeholders., ServiceNow Consultant - London / Hybrid(ServiceNow Consultant, ServiceNow Manager, ServiceNow HR Manager, ServiceNow HR Consultant, HRSD, Consultancy, Technical Implementation, Functional Consultant, Stakeholder Management, ServiceNow Consultant, ServiceNow Manager)Our..., As a Senior ServiceNow Solution Architect you will be responsible for leading delivery of ServiceNow based solutions across multiple client projects. You must analyse new business requirements and their correct technical implementation solutions using industry best..., ServiceNow Chief ArchitectTo 190k baseServiceNowFlex LocationA unique opportunity to join a global ServiceNow Partner to lead the ServiceNow tech capability as UKI Chief Architect for the ServiceNow practice.This is a newly created role, you will work at CXO level, support..., ServiceNow Technical Architect Contract duration: 6 monthsLondon, UK (Hybrid for 1-2days/week)Role: Technical Architect - ServiceNowWe are seeking an experienced Technical Architect - ServiceNow to lead the design, development, and implementation of enterprise-scale..., ServiceNow Technical Architect Contract duration: 6 monthsLocation: London, UK (Hybrid for 1-2days/week)Per day rate: 400-450 GBP (Inside IR35)Role: Technical Architect - ServiceNowWe are seeking an experienced Technical Architect - ServiceNow to lead the design,...

We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders., * Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent hands-on experience).

• 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations.
• Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD ; strong CSDM and CMDB governance experience.
• Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar).
• Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams.
• Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security.
• Excellent communication, leadership, and stakeholder management skills; able to work independently in a distributed, remote environment., * ServiceNow certifications: CSA , CAD , and one or more CIS (e.g., CIS ITSM , CIS ITOM , CIS CSM ); CTA/CMA highly desirable.
• Salesforce exposure/certifications (e.g., Administrator , Platform App Builder , or an Integration/System Architect track) is a plus.
• Experience with SPM , App Engine/Custom Apps , SecOps/IRM , and large-scale upgrades to the latest ServiceNow family releases.
• Hands-on with CI/CD (GitHub/GitLab/Azure DevOps), ATF , automated quality gates, and environment strategy.
• Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft , Kafka/Event Bus).
• ITIL v4 certification or equivalent practical experience.
• Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving.

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