Student Support Administrator
Role details
Job location
Tech stack
Job description
The majority of these members are located in the UK, we do also have members renewals throughout Europe which will require follow up via email (our magazine is only printed in English hence the European calls/emails will also be in English, there are no foreign language skills required although this would be an advantage if you do speak another language).
Recruitment of new members would also form part of your role, via social media posts through the various channels we send out information, direct enquiries via email or phone, previous members to contact about renewal, trade exhibitions and development of other channels to recruit new members.
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Requirements
- Be used to working to KPIs and targets for renewals.
- Working under your own initiative to follow up calls / emails for membership.
- Be outgoing with a professional but lively personality to speak to members about their renewals, our members range for in their 20's through to their 90's!
- IT literate for using our CRM system and the normal Microsoft Office suite of application - Outlook / Word / Excel.
- Home based monitored role via IT based systems. Flexible hours working which will involve evening and Saturday calls to the membership database, this could suit school hours and does not need to be 09.00 to 05.00.
- A working week will include some evenings and Saturday mornings due to some of our members being at work during the day, we base your working week on 30 hours per week.
- We do attend a number of trade shows and exhibitions throughout the UK for meeting members and recruitment of new members, although optional you could also attend these exhibitions with the rest of your colleagues which normal take place over a weekend.
- Self-motivated and capable of working independently in a remote setting.
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