SOC Analyst
Role details
Job location
Tech stack
Job description
As a Strategic Customer Insight Analyst, you'll help deliver a continuous programme of high-quality market research that informs critical business decisions. Your work will span ongoing research, bespoke projects for business plans, and ad hoc studies for other departments. Key responsibilities include:
- Design and Deliver Research: Collaborate with stakeholders to create and embed a robust programme of market research for Severn Trent and Hafren Dyfrdwy.
- Lead Projects: Manage quantitative and qualitative research-both in-house and through agencies-ensuring outputs meet the highest standards.
- Shape Strategic Plans: Contribute to customer engagement chapters in our business plans (PR29: 2030-2035) and other regulatory submissions.
- Provide Insight: Support internal teams with research briefs, methodology advice, and actionable insight reports.
- Share Knowledge: Present findings to internal and external audiences, chair quarterly insight meetings, and produce newsletters for our TapChat research panel.
- Coach and Mentor: Support less experienced colleagues and foster a culture of continuous improvement.
You'll be based at our Severn Trent Centre in Coventry. With this being such a critical role, we're looking for someone who can join us 37 hours a week.
HOW WE WORK
You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That's why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it., Senior Insight Analyst Fully Remote In The UK £50,000-£55,000 The Company A leading name in the industrial distribution and metalworking sector, supplying 10,000+ customers with a catalogue of over 100,000 products across tools, MRO, and PPE, is seeking a..., Purpose Summary:The Remarketing Department of Leasys is responsible for the disposal of Leasys vehicles returned from customers at the end of contract, ensuring that vehicles are sold promptly to minimise stockholding and maximise sales value opportunities. This role..., Head of Strategy and Insights - Doha, Qatar Join our client as Head of Strategy and Insights, where you will define the future of their premium onboard experience. This role is best suited to experienced consultants or advisors from leading global firms who have delivered..., The Senior Pricing Analyst will play a pivotal role in advancing the company's strategic objectives by enhancing their pricing and commercial capabilities. This role will support the Commercial Team and Proposition Team through proactive development and execution of the..., Job Summary: The Systems Analyst/Tester will work as a member of the UK Global Payroll team supporting the Total Rewards teams. Working specifically within PeopleSoft's Global Payroll and Absence Management modules and others non-PeopleSoft application used by the Allegis..., My client are looking for a skilled CRM & Data Business Analyst with proven experience in Marketing to join there growing digital and data team. This role will act as a bridge between business stakeholders, data teams, and technical delivery, ensuring our CRM and marketing...
Requirements
You'll bring expertise in market research and a passion for understanding customers. Essential skills include:
- Strong knowledge of research methodologies and their practical application.
- Experience in commissioning and delivering both quantitative and qualitative research.
- Excellent writing skills and attention to detail.
- Ability to manage projects, meet deadlines, and build effective relationships.
- Familiarity with GDPR and Data Protection Impact Assessments.
- Degree-level education (any subject).
- Ideally, an MRS Advanced Certificate or Diploma.
- Proven experience in a market or social research role.
Desirable experience includes using tools like Qualtrics, managing tracker surveys, and moderating focus groups.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care., What will you do? We're looking for a Senior Data Analyst with a strong marketing analytics background who thrives in a fast-paced start-up environment. This role requires a highly analytical, detail-oriented individual and capable of turning complex data into actionable...
Benefits & conditions
It's not just a job you'll get here, you'll get a career too.
We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we'll also help you play your part in looking after the environment and the community in which we live.
Here's some of our favourites:
- Annual salary of £40,000 - £43,800
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our 'Academy'
- Electric vehicle scheme and retail offers
- Family friendly policies
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