Community Delivery Manager
Role details
Job location
Tech stack
Job description
Our Accident and Risk Management team are critical to the processing of incidents pertaining to self-drive hire and motor trade fleets.
Core Responsibilities
- Creating new claim records, instructing repairs, fielding calls and general administration
- Investigating incident circumstances and establishing liability
- Obtaining, reviewing and approving insurance documentation from self-insuring customers
- Ensuring damages are recharged in accordance with company and industry standards
- Updating MID records
- Handling of new customer loss and damage claims
- Liaising with workshops, external repair partners and outsourced resources to achieve a timely resolution, reduce "Vehicle Off Road" times and to ensure correct and accurate recharging to the customer
- Maintaining and updating existing claims assigned directly to you
- Liaising with customers, suppliers and colleagues in a professional manner
- Assisting all branches and departments with damage and loss queries or claims
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Requirements
U-Drive are recruiting for an experienced and detail-oriented claims representative with strong commercial awareness and attention to detail skills to join a close-knit team focused on managing damage claims for our fleet of 4000 vehicles. At U-Drive our emphasis is on quality and mitigating risk through attention to detail. This role is based at our Poole Head Office on a 40-hour week, Monday to Friday., The ideal candidate will be a detail orientated and service-focused individual who is comfortable with changing priorities and a varied workload. Successful candidates should demonstrate the following skills and competencies:
- You will be a strong communication and customer service skills, both oral and written
- You will have exceptional attention to detail.
- You will be well-organised and able to appropriately prioritise your workload, working independently as well as take on team responsibilities where required
- A strong commercial understanding of risk and claims and how these may impact the business and our customers would be preferable.
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Benefits & conditions
Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.
What We Offer
- 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
- Training and development opportunities
- Discounts at 3,000+ stores
- Free eye tests
- Competitive pension
- Employee discount across U-Drive branches
- Employee Wellbeing Program
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