Desktop Support Engineer

• Provide on-site support to resolve technical issues.
• Respond to calls and record incidents in management systems.
• Assist users in configuring and using software and equipment.
• Install and update software and operating systems.
• Monitor the performance of computers, networks and peripherals.
• Perform minor preventive and corrective maintenance.
• Call Management and Documentation
• Monitor SLA (Service Level Agreement) to ensure service deadlines.
• Document procedures and solutions for the knowledge base.
• Communicate clearly and efficiently with users and IT teams.
• Collaboration and Continuous Improvement
• Suggest improvements to support processes and tools.
• Work as a team to resolve complex problems.
• Seek ongoing learning and relevant certifications for professional growth.

• +2 years of experience as Desktop Support
• Possess strong expertise in support devices, onsite support, hardware, experience in handling the replacements of equipment, knowledge L3 support, handling servers, patching security Windows.
• Knowledge with Intune, Autopilot, SCCM, Asset Management, knowledge with Premium support.

Why Cognizant?

• Improve your career in one of the largest and fastest growing IT services providers worldwide
• Receive ongoing support and funding with training and development plans
• Have a highly competitive benefits and salary package
• Get the opportunity to work for leading global companies
• We are committed to respecting human rights and build a better future by helping your minds and the environment
• We invest in people and their wellbeing.
• We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa: Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley

At Cognizant we believe than our culture make us stronger! Join us now!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. ! We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Desktop Support Engineer FOR THIS POSITION IS REQUIRED TO GO TO OFFICES LOCATED NEAR Calzada de Tlalpan