Technical Support Representative

The main purpose of the role is to provide support in contract administration, co-ordinating and actioning of servicing and maintenance contracts, and updating appropriate IT systems. In addition, the role will require the candidate to provide excellent customer care, liaising directly with technical staff, suppliers, sub-contractors and customers, ensuring compliance with health and safety rules, regulations and legislation both on an individual and collective basis., 1. Work in partnership with other Departments and Directorates of the Council and where required external organisations. Assisting in dealing with queries and representations from internal/external clients, Council members and others.

2. Assist with developing and maintaining effective working relationships with internal colleagues and external partners at all levels to facilitate information sharing and service improvements.

3. Assist with, administer and action all requests for services. These can be generated via automated CRM systems, email, telephone or verbally. Assist in the design processes that maximise the use of IT systems and integrate work across Environmental Services.

4. Deal with and support the use of maintenance, scheduling and asset systems, which includes GIS mapping systems.

5. Give excellent customer service when dealing with customers. Provide an effective, timely response when dealing with and processing complaints.

6. Have the ability to create SAP works/purchase orders, undertake procurement of materials and contractors including obtaining prices via the use of framework documentation or requesting quotations and creation of purchase orders.

7. Take receipt of deliveries ensuring the requisitioner is informed of the delivery.

8. Process requests for payment; checking invoices for accuracy, goods receipting and working with Accounts and suppliers or contractors to resolve queries and blocked invoices promptly.

9. Monitor and update all electronic systems including but not limited to servicing and contracts records, training and health surveillance records, accreditation records, and equipment registers.

10. Maintain electronic systems on a regular basis to ensure all documents are accounted for and easily accessible. Assisting with service compliance with all statutory requirements, for example the Operator's License

11. Take action to ensure senior managers are informed immediately of any issues that may disrupt service delivery.

12. Actively promote continuous improvement to raise standards and inform good practice

Previous experience of working in an environment where you are servicing Maintenance Contracts would be desirable.

Please apply in the first instance to (url removed)

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