Integration Engineer & Support Engineer

YourCode
Lawley and Overdale, United Kingdom
9 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Intermediate
Compensation
£ 40K

Job location

Remote
Lawley and Overdale, United Kingdom

Tech stack

JavaScript
Microsoft Active Directory
API
C Sharp (Programming Language)
Software as a Service
Computer Programming
Moodle
OAuth
Security Assertion Markup Language (SAML)
Scripting (Bash/Python/Go/Ruby)
Blackboard
Zendesk

Job description

Monthly Team Day : One day per month in the Telford area

Hours : 12pm-8pm, Mon-Fri (to support North American clients)

Are you a technically-minded support professional with a passion for helping users get the most out of their software experience? We're hiring an Integration & Support Engineer to join a rapidly growing EdTech business making a global impact in the digital learning space.

You'll play a vital role in the implementation and integration of learning technology platforms , working directly with new and existing customers to ensure smooth onboarding and robust technical support. This is a great opportunity for someone who thrives in a remote-first team and enjoys both structured problem-solving and customer engagement.

What You'll Be Doing

  • Leading technical integrations for new customer onboarding
  • Managing and troubleshooting API and SSO integrations (SAML, Shibboleth, OAuth, LTI)
  • Acting as a go-to technical escalation point for complex support queries (Level 3)
  • Supporting the wider Customer Success and Support teams with data insights and resolution strategies
  • Liaising with internal stakeholders to deliver tailored integration solutions
  • Documenting processes and feeding into product improvement conversations

Requirements

  • Experience with technical integrations in a SaaS or EdTech environment (3+ years)

  • Strong understanding of SSO technologies (Shibboleth, SAML, Active Directory)

  • API familiarity and a logical, methodical troubleshooting mindset

  • Confident communicator who can translate technical issues for a range of stakeholders

  • Comfortable working UK afternoon / evening hours to support US-based users Bonus points if you have :

  • Knowledge of VLEs / LMSs such as Canvas, Moodle, Blackboard, etc.

  • Experience with tools like Freshdesk or ChurnZero

  • Light programming or scripting knowledge (e.g. JavaScript or C#)

Benefits & conditions

  • Up to £40,000 salary
  • Fully remote working (UK only)
  • One day per month in-office (Telford area) for team building
  • A friendly, supportive team that genuinely enjoys working together
  • An opportunity to make a meaningful impact in the education sector #J-18808-Ljbffr

Apply for this position