Customer Solutions Design Specialist
Role details
Job location
Tech stack
Job description
In this role, you will be a member of the Strategic Account Management team and will drive growth within high-value Named accounts across the Sphera Platform. You will be responsible for managing and expanding a portfolio of key enterprise clients. Acting as a trusted advisor, you will develop a deep understanding of each client's business challenges, drive strategic engagement across all levels of the organization, and identify opportunities for growth through cross-sell and upsell of Sphera Cloud solutions.
You will own the end-to-end sales cycle, from opportunity identification and solution positioning to contract negotiation and post-sale handoff, while collaborating closely with internal partners including Solution Executives, Solution Engineers, Professional Services, and Customer Success.
This role requires a consultative sales approach, strong relationship-building skills, and the ability to navigate complex, multi-stakeholder enterprise environments.
Ideal candidates will bring extensive experience managing strategic accounts in technically complex or SaaS environments, a proven record of driving multi-solution growth, and deep industry knowledge of the oil and gas sector.
Requirements / Responsibilities
- Nurture and grow a portfolio of strategic named accounts within your assigned industry, acting as a trusted advisor across all levels of the client organization
- Develop a deep understanding of your clients' business challenges and current-state solutions to identify high-impact opportunities for cross-sell and upsell across Sphera Cloud solutions
- Own the sales cycle and contracting process from opportunity identification to deal closing while leveraging internal partners effectively, including Solution Executives to position and pitch product-specific solutions and Solution Engineers to deliver tailored technical demonstrations
- Oversee post-sale implementation strategy by coordinating Professional Services and facilitating handoffs to Customer Success
- Build and execute comprehensive strategic account plans that map buyer ecosystems, uncover whitespace, and prioritize cross-sell opportunities
- Conduct annual account reviews with Customer Success to identify renewal risks and uncover growth opportunities within existing accounts
- Be an expert in industry dynamics and client developments, and use your expertise to inform account strategy and support long-term growth
- Strengthen relationships with key stakeholders across IT, procurement, and functional buyer groups (e.g., EHS, Sustainability)
- Navigate long sales cycles and influence complex multi-stakeholder buying processes, including formal committees and third-party consultants
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Requirements
- Bachelor's degree or equivalent experience
- 10+ years of enterprise sales or account management experience with a proven track record
- Sales experience in a technically complex selling environment, including SaaS
- Demonstrated success managing strategic accounts and driving multi-solution growth
- Experience collaborating with cross-functional teams, including technical, product, and executive stakeholders
- Strong understanding of enterprise buying processes and stakeholder dynamics
- Proven ability to develop and execute strategic account plans
- Excellent verbal, written, and interpersonal communication skills
- Proficiency with CRM tools (e.g., Salesforce) and productivity platforms
- Ability to synthesize complex business needs into actionable solution strategies
- Self-starter with strong organizational and time management skills
- Willingness to travel as necessary, Role Award-winning market research company with a 20 year track record of excellence is looking for their next superstars! 3 roles available, and if you have prior research sales experience, whether Panel, Sample or Full Service Custom Insights, we'd love to hear rom...
Benefits & conditions
Senior National Account Manager - Aldi & Lidl Remote - 1 day per month in London HQ Up to £85,000 + car allowance + benefits We're working with a leading branded food manufacturer to recruit a Senior Business Account Manager to take on a newly created role managing the... © 2026, Jobsora.com
