Customer Solutions Specialist (Data Management)

The Customer Solutions Specialist role exists to ensure that Seequent's technology delivers meaningful outcomes for customers. Operating at the intersection of technology, sales, and customer success, you will help customers understand how to optimise their data management practices using Seequent solutions.

As part of the regional Customer Solutions team, you will support complex solution-based sales cycles and long-term customer relationships, contributing directly to Seequent's growth and reputation across EMEA. This is an opportunity to become a recognised expert across multiple products while maintaining close proximity to customers and real-world use cases.

How You Contribute to the Big Picture

In this role, you will:

• Act as a technical partner to regional sales teams throughout the customer lifecycle
• Design and recommend solution architectures aligned to customer needs and expectations
• Deliver demonstrations, webinars, and customer training sessions
• Support customers in improving their data management processes and outcomes
• Monitor customer satisfaction and proactively support positive experiences
• Assist with product upgrades, new releases, and the introduction of new solutions
• Build long-term credibility by being responsive, knowledgeable, and accountable
• Your contribution helps position Seequent as a long-term partner rather than just a software provider.

Do you have experience in Sales?, * Experience in geoscience data solutions, best practice data management, and subsurface data workflows - 5 years minimum;

• Experience in cloud solutions would also be desirable.
• Tertiary qualification in geology, hydrogeology, earth sciences, engineering, or a closely-related discipline;
• Operational experience in mine operations, exploration, civil ground engineering, consulting an advantage;
• Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling or data management, an advantage;
• Experience in MX Deposit, Imago, Central, and Leapfrog would be advantageous;
• Technical orientation and natural curiosity for how software works and a passion for being regarded as an expect user and technical guru;
• Relationship building abilities;
• Demonstrable ability to support sales with technical information and insight, advice, demonstrations, solution architecting, best practise, innovative ideas etc during pre-sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility;
• Demonstrable ability to confidently provide pre-sales technical and solution support to the sales teams, and lead and own the technical aspects of prospect and customer engagements;
• Keep sales teams and management updated proactively on progress of all solutions, presales, and post-sales;
• Be able to demonstrate and train customers across the entire software solution set, with style, proficiency and knowledge in C level and technical audience customer meetings;
• Confident oral and written communication skills in English. Additional languages advantageous;
• Proven team player with a self-starter attitude with ability to work well independently and self-manage workload effectively

Benefits - Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and career growth opportunities, internal engagement events, culture & wellbeing program, personal support resources. Additional benefits are unique to each location Seequent resides in.

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand., Our Commitment to Equity, Diversity, and Inclusion At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don't tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team! Benefits of being a Seequenteer and why you'll love being on our team. Our people - Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference. Seequenteers are experts at what they do, visionaries with bold ideas for the future, and driven by a desire to make meaningful change. Our culture - At Seequent you'll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you're in. Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self. Our offices - Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by barista-crafted coffee, games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake.