Data and Insights Manager

As part of our strategy for growth and national impact, SCAA is seeking a motivated individual to manage our newly formed Data function, as Data and Insights Manager. This is a hands-on managerial role, which will contribute to both the immediate data management requirements and lead on the development of the longer-term Data and Insights Strategy for SCAA.

The successful candidate will be instrumental in embedding a culture of data-driven decision making, using insights and analysis to support future growth, with a particular focus on fundraising, marketing and supporter engagement. They will ensure the right frameworks and infrastructure are in place to allow for effective data management and data-driven decision-making across the charity.

This role can be fully remote, with the option to work from Perth Airport, where SCAA headquarters are located or our Aberdeen base at Aberdeen Airport, if preferred. Occasional travel to our Perth base will be required for the successful candidate. SCAA supports flexible and hybrid working arrangementsour current approach typically includes two office days per week for those working on a hybrid basis. The usual hours and days of work will be Monday to Friday, 9am5pm.

Significant experience leading data strategy, governance or CRM development in a fundraising, marketing or customer insight environment.

Strong knowledge of data protection and GDPR compliance, with understanding of DPO responsibilities.

Demonstrable experience in designing and interpreting data analysis and insights to inform strategic decisions.

Experience overseeing CRM systems from a strategic perspective, including planning for improvements or new systems.

Working knowledge of Power BI or other data visualisation tools from a user or strategic oversight perspective.

Excellent leadership and line management skills, with experience developing staff and building data capability within the wider team.

Strong communication and influencing skills, with the ability to engage senior stakeholders with complex data insights.

Project management skills.

Desirable

Experience within the charity sector, especially in fundraising or supporter engagement.

Experience working with finance teams on reconciliation and Gift Aid processes.

Qualification in data protection, data analysis, or a related discipline.

Scotlands Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.