1st/2nd Line Support Engineer, Bracknell

• Solid experience in 1st/2nd line support, ideally within an MSP environment
• Strong troubleshooting skills across Windows, macOS, and Office 365
• Comfortable with client-facing interactions and confident in communicating technical solutions
• Driving license preferred (due to site visits)

Tech Stack You'll Work With:

• Microsoft 365 suite (Exchange Online, Teams, SharePoint)
• Apple Mac configuration and support
• Windows desktop/server environments
• Networking fundamentals (DNS, DHCP, Firewalls)

Are you the go-to tech problem solver who thrives in dynamic environments? Our client, a well-established Managed Service Provider in the Bracknell area, is looking for a talented 2nd Line Support Engineer to join their close-knit, customer-focused team. What You'll Be Doing: * Provide responsive 2nd line support across a range of devices and platforms * Handle remote and on-site troubleshooting for local clients (occasional travel around the Berkshire area) * Work with a variety of technologies including Microsoft 365, Apple Mac systems, and general IT infrastructure * Collaborate with the team to escalate complex issues and ensure clients receive top-tier service