2nd Line Support Engineer

The successful candidate will act as a key escalation point for 1st Line Engineers, providing hands-on technical support across Microsoft 365, Windows Server, networking, and endpoint environments. This is a client-facing role involving a mix of remote troubleshooting, site visits, and project work. You'll be based in Altrincham, with some flexibility for hybrid working. A full UK driving licence is essential, as the role involves occasional travel to client sites - including London and the Lake District - and may occasionally require international travel to support global client operations., + Deliver 2nd line remote and on-site support for client systems and users.

• Act as an escalation point for the 1st Line team, resolving complex issues.
• Support infrastructure projects, migrations, and deployments.
• Troubleshoot across Microsoft 365, Azure AD, Windows Server, and networking.
• Liaise with senior engineers and vendors where needed.
• Maintain documentation and communicate clearly with clients.
• Contribute to service and process improvements.

They deliver fully managed IT services, cloud infrastructure, and cybersecurity solutions with a strong focus on reliability, professionalism, and personal service. Due to continued growth, they're seeking a capable and confident 2nd Line Support Engineer to join their friendly, professional technical team., + 2-3+ years' experience in an MSP or multi-client IT support environment.

• Strong knowledge of Microsoft 365, Intune, and Azure AD.

• Solid understanding of Windows Server, Active Directory, and Group Policy.

• Good grasp of networking fundamentals - VLANs, VPNs, DNS, DHCP, firewalls.

• Excellent communication and customer service skills.

• Full UK driving licence and willingness to travel as required. Desirable:

• Experience with RMM and PSA tools.

• Understanding of Cyber Essentials and IT security best practice.

• Certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent., + Technically strong and pragmatic in their approach.

• Calm, methodical, and dependable under pressure.

• Confident communicating directly with clients.

• Proactive, organised, and able to manage their own workload.

• A team player with a sense of humour and a genuine interest in technology.

Our client is a well-established Managed Service Provider (MSP) supporting a wide range of SME clients across the UK.