Warehouse Systems Manager

Our client is looking for a Warehouse Systems Manager (WSM) to join their team and play a pivotal role in ensuring seamless integration and performance of their Blue Yonder WMS.

In this role, you'll be the key link between the operations team and both internal stakeholders and external partners. You will be responsible for ensuring every system and process works in harmony to deliver exceptional customer service. Overview

Our client is seeking a Warehouse Systems Manager to oversee the Blue Yonder WMS implementation, integration, and ongoing performance within the warehouse environment. Responsibilities

• Building strong relationships with the WMS provider (Blue Yonder) and being responsible for WMS configuration and operational activity
• Collaborating across departments to align operational capabilities with strategic business goals, ensuring the warehouse infrastructure is efficient and future-ready
• Leading the technical performance and continuous improvement of the WMS
• Ensuring the WMS, automation, and internal systems are optimised for operational success
• Delivering day-to-day systems monitoring, fault resolution, ticket system helpdesk and continuous improvement changes
• Maintaining an excellent working relationship with the internal IT team to ensure the warehouse is provided the best service
• Managing a team of experts to provide planning and KPI data to the warehouse leadership and operations teams to support longer-term planning and short-term processes
• Supporting inventory, promotional and project planning by building and maintaining strong relationships with the procurement teams
• Leading and motivating a specialist team to ensure that all elements of the automated systems, manual handling equipment and WMS are continually monitored, and faults or issues are rectified
• Ensuring the warehouse team are fully trained and competent in use of warehouse systems and automation

• Proven experience managing and implementing Blue Yonder WMS SaaS-based solution
• A collaborative mindset with the ability to bridge technical and operational teams
• Strong problem-solving skills and a proactive approach to system performance and integration
• Passion for delivering outstanding customer service through operational excellence
• Extensive operational and people management experience
• Detailed experience and knowledge of supply chain and warehouse processes
• A self-starter who is an ambassador for the warehouse culture
• Flexible and adaptable, with excellent customer service skills
• Able to resolve conflicts, maintain relationships and influence performance
• Able to work from the site in Leicestershire 5 days a week