Operations Support Analyst
Role details
Job location
Tech stack
Job description
Our experienced team is expanding, and we are offering an exciting opportunity for an ambitious and proactive individual to join us. Your personal development and progression will align with the continued growth and success of the business.
Why this role matters
You will be responsible for the management of a variety of back off processes that underpin a positive and professional customer experience, including overseeing the accuracy of customer and account setup in systems, ensuring inbound data is processed in a timely fashion and ensuring changes in occupancy at properties supplied by Brook Green are processed promptly and accurately.
What you'll do
- Identify and correct errors in customer data held in CRM systems.
- Process changes in customer details following changes in occupancy at properties supplied by Brook Green.
- Liaise with internal and external parties to facilitate a smooth and successful onboarding customer experience, including ensuring meter agent data is accurate.
- Validate customer account setup in CRM systems and amend as necessary to comply with system and company policy requirements.
- Review and authenticate letter of authority, VAT, and climate change levy certificates and administer on the system.
- Implement changes to deemed and default agreements.
- Engage customers to minimise the amount of time a customer spends on deemed & default contracts.
- Create & send ad-hoc invoices and renewable energy certificates.
- Response to access requests for the customer portal.
- Support the business with ad-hoc tasks where required.
Requirements
You'll have:
- Excellent organisation skills with a strong attention to detail.
- A confident communicator, both on the telephone and over email.
- A fast learner and enthusiastic about learning new subjects and acquiring new skills.
- Comfortable working in a fast-paced, constantly evolving environment and able to quickly respond to changing business needs and demands.
- Able to prioritise and manage your own workload with minimal supervision to meet Service Level Agreements (SLA).
- Computer literate with good knowledge of MS Office, in particular MS Excel., Even if you don't tick every single box, we would still love to hear from you. If you bring enthusiasm, curiosity, and a willingness to learn, we will support your growth and help you succeed.
Benefits & conditions
Why you'll love working here We also offer a comprehensive benefits package, including:
- 25 days annual leave plus Bank Holidays
- Flexible working arrangements
- Private health care
- Company pension scheme
- Life and medical insurance, eyecare scheme
- Employee Assistance Programme
- Cycle to Work scheme
- Family-friendly policies
- Recruit and Reward scheme
- Access to Perkbox benefits platform
