Software Support Engineer
Role details
Job location
Tech stack
Job description
They are now seeking a Software Support Engineer to involved in the day to day strategic support of in-house systems, software and databases to support the overall strategic business outcomes., Understanding of in-house software to provide a high level of support to users
Work alongside the development team to identify regular support items
Work alongside the Quality Assurance team to identify bugs and consolidate user feedback
In house software and product support
Setup of new users and Azure 365 contacts
Day to day management of the internal helpdesk to communicate with users for incidents, problems and change requests
Work within ITIL based SLA (service level agreement) delivery
Data and software testing for key projects
Requirements
Experience in software or IT support roles
Working knowledge of the ITIL framework
Strong communication and people-focused support skills
Ability to collaborate effectively across teams
Proactive approach to problem-solving and self-development
Due to close links to the UK Home Office our client will require all successful candidates to go through SC Clearance. Candidates must be UK citizens, have Settled Status or ILR.
Benefits & conditions
Fully remote working in the UK
Salary of £27,000 to £37,000
The chance to contribute to an organisation making a meaningful social impact.
Working within a supportive and mission-driven environment.
Opportunities for professional development and career progression.
