Senior Data Analyst - Enterprise Services

At Home Office Digital, we design and deliver services that support millions — from visa and passport applications to border security and police checks. As a Senior Data Analyst in our ServiceNow DevOps team, you’ll harness the power of data to drive innovation and improve outcomes across government.

Senior Data Analysts collect, organise and analyse data to provide insight across various business areas. You’ll use tools and techniques for Data Analysis and visualisation, briefing a wide range of audiences and simplifying complex data for non-specialists. You’ll engage with senior stakeholders on high-profile projects and champion the value of Data Analysis. Additionally, you’ll contribute to Data Analyst community reviews of best practice, and actively mentor junior staff, helping to develop their skills and knowledge.

One role will be in the Service Now Team. You’ll be part of the exploration of complex datasets, applying advanced analytical tools and techniques to uncover insights that support Home Office stakeholders. With ServiceNow as your primary platform, you’ll build dynamic dashboards and visualisations, integrating data from across systems to deliver joined-up, intelligent services.

The other role will be within the End User Compute and Collaboration (EUC&C) Team, which develops and delivers a range of Microsoft 365 solutions, including Teams, SharePoint, OneDrive, Power Platform, and Office applications. These tools support collaboration and productivity across the organisation. The data team specifically will help to foster AI and automation within the teams driven by product insights, derived through integrations via multiple data sources helping to visualise key metrics linked to Product health and customer experience using a range of tools such as PowerBi and AWS QuickSight.

Please state which role you are applying for in your personal statement.

Where business needs allow some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office.

Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital., This role will particularly excite you if you are a Senior Data Analysts with a genuine passion for analytics, an innovative mindset and need to question current methods of delivery to enhance our processes and to offer a different perspective.

As a Senior Data Analyst, you will work across a broad range of areas (e.g. Business Intelligence, Data Assurance and Quality), understanding, manipulating and accurately analysing data. You will apply tools and techniques for data analysis and data visualisation (including the use of BI tools). You will provide insight, briefing internal and external audiences in ways that make complex data easy to understand, particularly for non-specialist audiences.

You may work on projects of high political exposure, value or complexity and you will engage with senior stakeholders, championing the value of data analysis.

You will be engaged with, and actively contribute to, the Data Analyst community and be comfortable with managing and mentoring junior staff., Your main day to day responsibilities will be:

As a Senior Data Analyst, you will showcase a true passion for data and exhibit expertise in the following areas:

• To manage, clean, abstract and aggregate data alongside a range of analytical studies on that data.
• Identifying, collecting and migrating complex data to/from a range of systems, and delegating to their team where required.
• Summarising and presenting the results of data analysis to a range of senior customers, making recommendations.
• Use a range of analytical techniques such as data mining, time series, forecasting and modelling techniques to identify and predict trends in a variety of complex data types.
• Work with stakeholders to gather requirements and deliver findings, with oversight from Lead Data Analysts.
• Building capability and continually developing programming and analysis skills of self and others through line managing Data Analysts., We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process.

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework). Use the SFIA levels of responsibility to understand what would be expected for each technical skills listed below.

Strategy & Architecture

• Strategy and Planning

• Innovation (INOV) – Level 3

• Governance, Risk and Compliance

• Quality Assurance (QUAS) – Level 3

Development and Implementation

• Systems Development

• Programming/Software Development (PROG) – Level 3

• Data and Analytics

• Data Modelling and Design (DTAN) – Level 3
• Analytics (INAN) – Level 3

Relationships and Engagement

• Stakeholder Management

• Stakeholder Relationship Management (RLMT) – Level 3, We'll assess you against these behaviours during the selection process, The allowance values are set by the Home Office, subject to remaining in a qualifying role. This allowance is non-contractual, subject to an annual review and could be withdrawn at any time.

For both new entrants and existing civil servants, the total compensation offer is a combination of base salary and, if applicable, a capability-based allowance.

Working at the Home Office

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary

You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including tax free childcare. Determine your eligibility at https://www.childcarechoices.gov.uk.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Do you have experience in SharePoint?, As a Senior Data Analyst you’ll have a demonstrable passion for Data Analysis, with the following skills or some experience in:

• Help teams apply a range of techniques (e.g. network analysis, data matching, information retrieval, text analytics) to analyse data and to provide insight.
• Understanding data sources, data organisations and storage.
• Grasping conceptual, logical and physical data modelling, as well as development aspects.
• Knowledge of data cleansing and standardisation by presenting analysis and visualisations in a clear way to communicate complex messages that inform decisions to technical and non-technical audiences.
• Leading a team to develop and deliver analytics products · identifying the business value for innovation within an organisation.
• Proficient in SQL and Python, ServiceNow.

SFIA capability framework

Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all levels in the Home Office. This is a link to the capability framework: All skills A - Z English (sfia-online.org)., * Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Innovation (INOV) – Level 3
• Quality Assurance (QUAS) – Level 3
• Programming/Software Development (PROG) – Level 3
• Data Modelling and Design (DTAN) – Level 3
• Analytics (INAN) – Level 3
• Stakeholder Relationship Management (RLMT) – Level 3, This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

As part of the application process, you will be asked to complete a CV and personal statement (up /1000 words). Please note your CV and personal statement should include all relevant experience that relates to our essential skills criteria listed in the advert and role description. We recommend that you use the STAR format in your examples and ensure that both components are completed thoroughly., Candidates reaching the required standard will then be invited to attend an interview. The interview will assess your technical skills (SFIA Framework) lead behaviour (Communicating and Influencing) and experience using technical and experience-based questions, For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers.

Please note that this role requires Security Check (SC) clearance, which would normally need 5 years’ UK residency in the past 5 years.

However, in exceptional circumstances security clearance applications for candidates who have been present in the UK for at least 3 of the last 5 years may be considered. Failure to meet this residency requirement will result in your security clearance application being rejected.

£46,062 New entrants to the Civil Service will start their role on the salary band minimum £46,062 for National roles or £50,182 for London roles. You may be eligible for an additional Recruitment and Retention Allowance, pending a Capability and Skills Assessment, with a value of up to £7,300. A Civil Service Pension with an employer contribution of 28.97% GBP, Alongside your salary of £46,062, Home Office contributes £13,344 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Why work for us...

Find out more information at: benefits - Home Office careers, but some of the primary ones are:

• A competitive starting salary.
• A civil service pension with employer contribution rates of at least 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• The ability to potentially adopt flexible working options that suit your work/life balance, plus the opportunity in future to take a career break.
• 25 days annual leave on appointment, rising with service.
• Eight days public holidays, plus one additional privilege day.
• 26 weeks maternity, adoption or shared parental leave at full pay, followed by 13 weeks statutory pay and a further 13 weeks’ unpaid, after qualifying service.
• Maternity and adoption support leave (also known as paternity leave) of two weeks full pay, after qualifying service.
• Paid leave for fostering approval processes, support when a child is substantively placed with you plus a foster to adopt policy.
• Support for guardians and kinship carers.
• Corporate membership of ‘Employers for Carers’ providing additional information and advice for carers, plus a ‘Carer’s Passport’ to discuss workplace needs and underpin supportive conversations.
• Time off to deal with emergencies and certain other unplanned special circumstances.