Desktop Support Engineer

• Provide 1st and 2nd line desktop support on-site
• Work closely with the helpdesk team to resolve support tickets
• Escalate and collaborate with third-party suppliers when required
• Conduct audits and provide recommendations to enhance the school's IT environment
• Manage incidents and resolve technical issues promptly
• Assist and support other members of the IT team

Do you have experience in WAN?, The successful candidate will be a proactive individual who enjoys problem-solving and taking initiative to deliver effective technical solutions, always keeping user needs as the top priority.

Technologies you'll work with include Windows Desktop, Windows Server, Hyper-V, Microsoft 365, Chromebooks, and Apple technologies. Any networking experience would be advantageous., * Strong technical skills, particularly with Microsoft desktop and server products, including virtualisation technologies

• Minimum of 3 years' experience in a similar IT support role
• Excellent communication and interpersonal skills
• Client-focused with a proactive, solutions-driven mindset
• Able to work independently as well as part of a team
• Keen interest in emerging technologies
• Confident decision-maker with sound judgement
• Highly motivated, setting and achieving challenging goals
• Committed to continuous improvement and quality standards
• Familiarity with: Windows 11, Printing solutions, Microsoft 365, While no formal qualifications are strictly required, relevant work experience, a good all-round standard of education, and solid knowledge of current IT technologies are essential.

Desirable Skills and Knowledge:

• Excellent documentation skills
• Ability to prioritise and manage multiple support tickets
• Group Policy management
• Mobile Device Management experience
• Deployment and maintenance of Microsoft 365 and Azure solutions
• Strong troubleshooting skills
• Experience with Server 2019 onwards, Active Directory, PowerShell, backups, Hyper-V, VMware, and failover clustering
• Networking knowledge: LAN, WAN, VPN, VLANs, switches, managed Wi-Fi, firewalls, and routers
• Knowledge of Kaseya, and Datto solutions would be advantageous

• Opportunity to develop and improve your skills within a growing company
• Provide you with ongoing training and support in multiple technical specialisms
• Competitive salary with the chance to earn even more as we grow as a result of your impact in the business.

What we can offer you:

Salary: Depending upon experience

Holidays: 30 days inclusive of England Bank Holidays - To be taken outside of Term Time unless exceptional circumstances

That is who we are looking for … now here's little about us. We are a rapidly growing IT Managed Service Provider and Consultancy company based in Hartlepool, North East England with Education (School's and college's) and Small Business clients nationwide and Europe. The founder of the company, Mark Cronin is a successful IT Consultant and entrepreneur turned business owner with aspirations to grow the business into one of the most successful MSP's in the country.