Network & Cyber Engineer

We're proud of the service we provide to our passengers, and we're now looking for a Network & Cyber Engineer to join us, in a technical hands-on role with responsibility for supporting and maintaining the physical and virtual IT communication systems network and ensuring the Cyber security and health CrossCountry Trains' information assets., As the Network & Cyber Engineer you will plan and configure network infrastructure, including hardware (routers, switches, firewalls) and software (operating systems, network protocols) and also deploy and configure security solutions such as firewalls, intrusion detection systems, antivirus software, and encryption tools., You will be responsible for:

• Continuous monitoring of network activity for suspicious behaviour, analysing security logs, and identifying potential threats.
• Identifying weaknesses in the network and systems through testing and evaluation to proactively address potential risks.
• Developing and implementing incident response plans to handle security breaches and minimise damage.
• Enforcing security policies, including MFA, Conditional Access, and compliance settings.
• Implementing and monitoring application security measures, such as encryption and user authentication.
• Ensuring compliance with relevant regulations and standards, such as GDPR, NIS Directive, and Cyber Essentials Plus.
• Maintaining detailed records of ticket resolutions, configuration, changes and compliance audits in the ITSM tooling
• Engaging third party support as required, working collaboratively to resolve issues
• Ability to undertake maintenance activity at times that minimises disruption to operational services
• Providing support for CrossCountry Train's complex projects as required
• Using defined processes consistently to identify and propose any potential risks, quantifying and documenting the probability of occurrence and the impact on the business and coordinating the development of countermeasures and contingency plans.
• Supporting with service improvement initiatives and programmes.
• Participating in the Out of Hours Rota for supporting incident resolution for business-critical services.

You'll bring a strong service mindset, thrive in a fast-paced operational environment, and be motivated by delivering excellent outcomes for customers.

You'll have:

• Experience of investigating and resolving complex incidents

• Strong knowledge of networking and protocols including VPNs, firewalls, DNS

• Knowledge and experience of deploying, configuring, maintaining and supporting WAN, LAN and Wi-Fi solutions.

• Experience of Windows operating systems including system hardening and patch management

• Understanding of Cybersecurity Principles including CIA Triad, threat modelling, defence in depth strategies and risk assessments

• Experience of SIEM systems and Endpoint protection

• Knowledge of security compliance and standards including ISO 27001, Cyber Essentials, GDPR and security policies and governance

• Excellent analytical and problem-solving skills, with a data driven mindset

• Strong communication skills with the ability to interact effectively with both technical and non-technical stakeholders

• Ability to support colleagues and transfer knowledge to aid shift-left principles, and promote team development

• Excellent organisational skills with the ability to effectivity prioritise and execute tasks in a high-pressure environment

• Customer-centric approach with a strong desire to deliver an excellent customer experience every time.

• Experience of investigating and resolving complex incidents

Ideally, you'll also have:

• Relevant IT related degree or holds an equivalent level of experience and professional qualifications

• ITIL V4 Foundation

• CISSP Certification

At CrossCountry, our timetable sits at the heart of everything we do - connecting communities across the length and breadth of the UK. Delivering this complex, nationwide service relies on resilient, high-performing Digital and IT ser, At CrossCountry, we believe our people should reflect the diverse communities we serve. Inclusion isn't just part of our strategy - it's central to our success. We're committed to creating a workplace where everyone feels valued, respected, and supported to be their best.