Network Support Engineer NOC

As a Network Support Engineer you will provide 3rd line / NOC support to clients, responding to customer support tickets and managing escalations to vendors. You'll troubleshoot customer reported issues, providing advice and guidance, acting as an escalation point for other teams and providing break-fix support for complex networking issues. You will also onboard new customers into the vendor portal, audit new customer environments and provide recommendations.

• You have strong network support / network engineering experience
• You have experience of troubleshooting and fault resolution within a Juniper environment
• You have strong analysis and troubleshooting skills
• You have experience of managing 3rd party vendors and can push back when needed
• You're have experience with a NOC environment
• You have great communication and customer service skills

• Salary to £50k + bonus
• Private Healthcare
• Pension (matched to 7%)
• 25 days holiday, increasing year on year to 30
• Enhanced parental leave
• Technology scheme, cycle to work scheme
• A range of retail discounts and cashback deals

At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.