Junior Technical Support
Role details
Job location
Tech stack
Job description
This is an excellent entry-level opportunity for someone with a strong interest in technology who wants hands-on experience supporting real-world software and hardware solutions. This is an office-based role, working from our Fleet/Farnborough office, and is not suitable for remote or home working.
You'll be trained to support Idency's authentication, facial recognition, and time & attendance products, working closely with customers and internal teams.
No previous support experience is required - just the right attitude, curiosity and willingness to learn., * Provide first-line technical support for Idency's software platform and associated hardware
- Assist customers with setup, configuration and troubleshooting of software and biometric devices
- Respond to customer enquiries via phone, email, and ticketing system in a professional and timely manner
- Take ownership of support cases and see issues through to resolution
- Escalate complex issues appropriately while keeping customers informed
- Assist with system testing, basic configuration and documentation
- Help keep internal knowledge base and support documentation up to date
- Provide assistance with website content updates and system checks
Requirements
Do you have a High school diploma or GED?, * Highly motivated with a genuine interest in technology and IT systems
- Confident, personable, and comfortable speaking to customers
- Strong communication skills (written and verbal)
- Logical thinker with good problem-solving skills
- Able to manage multiple tasks and prioritise effectively
- Calm and professional under pressure
- Reliable team player with a positive attitude
- Keen to learn and develop technical skills over time, * Previous technical support experience not required
- Good general understanding of IT, software, hardware and modern technology
- GCSEs (or equivalent) in Maths and English
- Any IT-related qualifications, coursework, or personal projects are a bonus but not essential, * A-Level or equivalent (preferred)
Benefits & conditions
Pulled from the full job description
- Company pension
- Casual dress
- Company events, * Clear progression path into more advanced technical or implementation roles
- Exposure to real-world SaaS, security, and biometric technologies
- Supportive, office-based team environment
- Competitive salary for a junior role, with reviews based on performance
Job Type: Full-time
Pay: £23,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
