IT Applications Manager

We are seeking an experienced Head of Application Services to provide strategic leadership and operational oversight across a complex enterprise application landscape. This senior role is responsible for shaping application strategy, defining architecture standards, and ensuring the stability, scalability, and performance of core business systems, including core banking platforms, integration services, and digital applications.

You will have end-to-end ownership of application delivery and support, ensuring systems align with business objectives, regulatory requirements, and technology best practices. Working closely with senior stakeholders, you will drive continuous improvement, modernization initiatives, and the adoption of agile and DevOps ways of working.

A key element of the role is people leadership. You will lead, mentor, and develop a multi-disciplinary team comprising software developers, support analysts, and Solution & Integration Architects. You will foster a collaborative, high-performance culture that encourages innovation, accountability, and professional growth, supported by regular performance reviews and coaching.

The successful candidate will bring strong hands-on experience across the full software development lifecycle, including analysis, design, testing, documentation, deployment, and operational support. You will be adept at managing applications in complex, business-critical environments and confident handling major incidents and service challenges.

• 5+ year's experience in software development and at least 3 years in a leadership or management role.
• Strong knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such as ITIL is essential.
• Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable.
• Exceptional communication, stakeholder management, and project prioritisation skills are critical to success in this role.
• Proven experience with application support and incident management in complex technical environments.
• Excellent problem-solving skills with the ability to handle complex technical issues.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation