Support Engineer

This is a critical role delivering advanced technical support across NHS and private laboratories. You will work within the Customer Support Centre to troubleshoot, diagnose and resolve instrument issues using secure remote-access tools, log analysis, augmented reality guidance, with direct communication with laboratory staff.

• Excellent verbal and written communication skills. Understands requirements for timely and effective communication to the right people. Fault finding and problem-solving skills.
• Ability to balance demand and resource
• Fully understand all KPI targets, company objectives and maintains focus to achieve these on time within constraints.
• Thorough and precise approach to the role, tasks and projects
• City and Guilds / BTEC Level 3 or equivalent in Electronics, Biomedical Engineering, Mechanical/Electrical Engineering or similar
• Greater than 2 years in a technical support or field service role.
• Strong knowledge of electromechanical systems, IT troubleshooting and remote diagnostic tools.
• Ability to multi-task and manage multiple cases under time pressure.
• Able to explain complex technical information in a clear and easy-to-understand way for different audiences.
• Ability to read and understand technical diagrams
• Demonstrates a strong commitment to delivering excellent customer service
• Strong interest in emerging technologies and wiliness to learn new skills.