Senior IT Support Engineer

Our client, a leading organisation within the IT services sector, is hiring a Senior IT Support Engineer to provide high-level technical support across a diverse customer environment. This role offers the opportunity to act as a senior escalation point, contribute to service improvement, and support the delivery of reliable, secure IT services.

This is a hands-on role combining advanced troubleshooting with customer engagement, working across modern workplace, infrastructure, and cloud technologies.

What you'll do

• Act as a senior escalation point for complex 2nd and 3rd line support issues
• Diagnose and resolve incidents across Windows, Microsoft 365, Azure, networking, and security platforms
• Provide technical leadership and mentoring to junior engineers
• Deliver technical changes, upgrades, and minor project work in line with best practice
• Maintain accurate documentation, knowledge articles, and support handovers
• Support out-of-hours work on a rota basis, including occasional evenings and weekends

You'll work closely with service delivery, project teams, and customers to ensure a high-quality support experience and continuous improvement.

• Strong experience in a senior IT support or infrastructure support role
• Proven troubleshooting skills across Microsoft 365, Windows Server, Azure, and Active Directory
• Experience supporting virtualised environments (VMware or Hyper-V)
• Solid understanding of networking, backup, and security fundamentals
• Excellent communication skills with the ability to support non-technical users

The ideal candidate will bring a proactive mindset, strong problem-solving skills, and enjoy working in a fast-paced, customer-focused environment.