Senior IT Service Desk Support

Are you a hands-on IT Support professional who enjoys variety, problem-solving, and being at the heart of a growing business's digital journey? This is a fantastic opportunity to join a well-established, global organisation where IT plays a key role in innovation, transformation, and day-to-day success.

You'll be part of a collaborative IT team, supporting users across the business while working with modern systems, exciting projects, and new technology rollouts.

The Role

As an IT Support Analyst, you'll provide first-class technical support to end users, ensuring systems run smoothly and colleagues feel confident using technology. Your responsibilities will include:

Providing user support via a ticketing system (Topdesk, moving to Jira Service Management) across a range of applications including Microsoft 365, Salesforce, and JD Edwards

Installing, configuring, and maintaining computer hardware, operating systems, and business applications

Setting up and managing iPhones and iOS applications using Intune and Apple Business Manager

Supporting the rollout of new systems, software, and digital tools

Maintaining company hardware such as printers, video conferencing equipment, and CCTV systems

Administering and supporting Windows operating systems and iOS devices

Delivering end-user training where required

Ensuring IT assets are disposed of in line with WEEE regulations

Working closely with suppliers to procure hardware and software

Liaising with third-party support providers

Contributing to digital transformation initiatives, including EDI implementation and project-based work

You'll be a proactive, detail-oriented IT professional who enjoys working in a fast-paced, professional environment. You'll bring:

Strong, demonstrable IT support experience, particularly with Microsoft 365, Intune, Outlook, Teams, OneDrive, SharePoint, Word, and Excel

Good working knowledge of iPhones and Apple Business Manager

Experience working in a corporate IT support environment (3+ years)

The ability to quickly learn and adapt to new systems and technologies

Excellent communication skills, both in person and across email, Teams, and phone

A logical, organised approach with the ability to prioritise competing demands

A collaborative mindset with a positive, motivated attitude

Desirable experience includes:

Salesforce CRM

ERP systems

Project management or involvement in IT projects

Join a global organisation with over 5,000 employees worldwide and a strong UK presence

37.5 hours per week, Monday to Friday

Hybrid working available after training (4 days office-based, 1 day from home)

Office based in Sutton, Surrey

Excellent benefits package

A supportive environment with opportunities to get involved in transformation projects and develop your skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website