Digital Systems Engineer

We have an exciting opportunity for a Digital System Engineer to join our dynamic team who deliver an exceptional servicesourced new technology to enhance patient care, harnessing technology to support our award-winning clinical team and advanced digital maturity, Technical Support & Service Delivery

Provide high-quality first and second-line technical support to internal and external staff ensuring a high level of customer service

Utilise IT Server Management (ITSM) ticketing systems to efficiently log update and resolve incidents.

Engage directly with end-users (both face-to-face and remote) to diagnose and resolve hardware and software issues across servers desktops mobiles and peripherals

Participate in an out-of-hours on-call rota to ensure continuous service delivery for our critical operations

Infrastructure Maintenance & Improvement

Oversee the IT infrastructure including hardware software and network components.

Provide technical support and training to employees as needed

Maintain detailed IT documentation, including procedures and incident logs.

Implement and maintain IT security best practices and compliance with UK regulations (GDPR ISO 27001 etc.)

You must have rightto work in the UK as we are unable to offer graduate or visa sponsorship, and no visa extensions can be offered for this role., Take a proactive approach to problem solving taking full responsibility for issues from diagnosis through to resolutions

Act as a strong team player, participating in stand-ups and planning sessions to ensure team alignment.

Demonstrate the ability to identify workflow improvements or suggest best practice fixes for recurring technical issues.

Exhibit excellent verbal and written communication skills with the ability to explain technical concept to non technical staff

The permanent full-time opportunity working 37.5 hours per week

Salary £37,000 per year depending on experience, NHS Pension Scheme

NHS Blue light card/Discount scheme

Flexible working

Career development and opportunities for professional progression

Competitive rates of pay

Generous holiday entitlement, long service enhancements and the option to purchase additional l eave

Wellbeing schemes

Mastercall Healthcare is an award winning social enterprise organisation providing NHS services accredited by the Social Enterprise Mark. With over 29 years experience as an innovative, high performing organisation we are passionate about providing the very best patient care at the very best place for the patient. We have completely transformed digital delivery at Mastercall Healthcare over the last 10 years. We have sourced new technology to enhance patient care, harnessing technology to support our award-winning clinical team and advanced digital maturity We believe in growing your own and developing talent and already have an incredible Digital Technology Services team that have been with us in shaping this journey of transformation, but now is the time to further enhance the skillset in our team by adding a new role of Digital Systems Engineer. At Mastercall we welcome applicants from diverse cross section of society who will uphold our culture and ethos as we embark on our future opportunities and continue our transformation journey.