Cloud Solution Architect - Copilot Studio / Agents

Technical Leadership:

• Demonstrates strong technical leadership by modeling readiness, mentoring others, and guiding upskilling efforts aligned to market demand and CSU/corporate priorities such as security, resilience, and AI. Identifies gaps through delivery, connects patterns across business and technology areas, and drives improvements to products, methodologies, and processes. Contributes to structured frameworks, generates and evolves IP, particularly for emerging scenarios like Copilot and AI-and represents Microsoft in internal and external technical communities through events, presentations, content creation, and v-team contributions.

Customer Centricity:

• Acts as the voice of the customer, synthesizing insights and feedback to influence product roadmaps, decision-making, and program improvements. Translates customer challenges into solutions aligned with Microsoft's platform strategy, ensuring clear articulation of ROI and business outcomes while bridging perspectives among BDMs, TDMs, and CXO stakeholders. Anticipates dissatisfaction, defines conditions of success, and ensures a seamless, connected customer experience that accelerates adoption, value realization, and transformation.

Business Impact:

• Delivers operational excellence across all stages of customer engagement by applying governance principles, managing risk proactively, and meeting Microsoft and industry standards. Executes value-based deliverables and prepares customers for operational readiness, long-term organizational adoption, and well-architected, AI-enabled, secure, and optimized solutions. Identifies and captures new opportunities for consumption, usage, and Unified expansion, collaborating across teams to accelerate deployment, mitigate blockers, and ensure alignment with business priorities and measurable customer impact.

Do you have experience in Software development?, Do you have a Bachelor's degree?, * Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

• Solid experience working in a customer-facing role (e.g., internal and/or external).
• Expertise working on deep technical projects.
• Technical Certification in Cloud
• Deep product expertise in Copilot Studio and Agents
• Experience working with D365 products

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.