Senior Manager, Business Change & Transformation Business Manager

We have an exciting opportunity for a Senior Manager to join our Business Change & Transformation (BC&T) Team in London. The BC&T Manager support the BC&T senior leadership team (SLT) to drive centralised and consistent function-level processes, stronger collaboration, and increased transparency and colleague engagement by delivering leadership support and oversight for the following primary areas:

• Support the BC&T senior leadership team including management of financials, resources planning, function-level controls, MI / reporting, and strategic planning.
• Enhance the BC&T colleague experience, engagement and communication (including onboarding)
• Deliver continuous improvement initiatives support.

The successful candidate will partner with the BC&T senior leadership team, BC&T colleagues, people managers, WME stakeholders, Finance, Risk, and Compliance.

RBC's expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.

What will you do?

• Provide support to the Senior Leadership Team (SLT) and assist in development and oversight of management and HR processes (including resource management).
• Manage the BC&T location strategy, desk space management and optimisation.
• Provide updates and insights on progress against function-level targets and performance goals.
• Work with the SLT to prepare headcount, balance sheet and P&L forecast submissions to Finance, and track success measures of function-level continuous improvement initiatives.
• Support the SLT on strategic projects to ensure outcomes align with the WME strategy and BC&T requirements.
• Track and manage sustained focus on continuous improvement to core function-level processes to improve efficiencies and the control environment
• Oversee and compile function-level MI and reporting covering resources, financials, risks, compliance and other related OKR's/KPI's/KRI's.
• Act as central coordination point for function-level risk and control focused activities including business continuity planning, Archer risks and controls oversight, audit action plan management, targeted employees and Conflicts of Interest etc.
• Prepare function-level materials for relevant executive, board, and governance committees including WME Executive Committee (ExCo).
• Provide reporting and progress updates as required against function-level strategic initiatives.
• Coordinate event logistics and prepare supporting materials in partnership with the SLT to support key function-level communication events including BC&T Townhalls.
• Drive and deliver regular employee engagement forums in close collaboration with the SLT.
• Drive and deliver employee engagement initiatives and manage progress including Citizenship, Reward & Recognition and other employee focused forums., We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.

Do you have experience in Process improvement?, * Proven senior-level experience in business management within a financial services environment.

• Proven experience of strategic execution, translating business strategy into measurable outcomes managed key success metrics/OKR tracking, and/or fact-based insights that support problem analysis and identification of recommendations.
• Demonstrated experience producing management reporting and performance analysis to support informed executive decision making.
• Strong commercial acumen and understanding of end-to-end business performance processes, including financial management, planning, and forecasting.
• Ability to partner with senior stakeholders to influence outcomes across the business with via excellent diplomacy, interpersonal and communication skills.
• Robust prioritisation and coordination skills, combined with the ability to work to multiple deadlines under pressure.
• Ability to distill down, and communicate, a wide variety of complex information in both oral and written format at all levels of an organisation.
• Demonstrated collaboration skills to obtain results through partnerships, impact, and influence, and being comfortable to deal with uncertainty whilst maintaining an open-flexible mindset.
• Ability to think conceptually as well as develop detailed plans to bring proposition concepts to life, and the ability to connect the dots across all governance aspects.
• Inspirational leadership and ability to influence senior stakeholders.
• Passionate about the colleague experience and a demonstrable track record of applying experience and insight to solve business problems.
• Expert in Microsoft tools (PowerPoint, Excel, Word, Outlook).
• Role is suited to candidates who have operated as a trusted business partner to executive leadership, rather than purely operational, technical or advisory roles.

Nice-to-have

• Wealth Management/International work experience.
• Good awareness of governance, risk management, and regulatory expectations in the British Isles. [moved from must haves]
• Strong working relationship with businesses and control functions.
• Effective and efficient management of processes; proven process improvement skills.
• Knowledge & ability to demonstrate a keen interest of industry developments and innovation in digital-first Banking value propositions in the region.

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.