Infrastructure Analyst

As an Infrastructure Analyst, you'll ensure the stable, secure and high-performing operation of our infrastructure - across networks, servers (physical and virtual), data communications and telecommunications - while providing expert 2nd line support to colleagues across the Council, keeping vital services running.

You'll test performance, produce practical insights and documentation, plan and deploy security controls, and help ensure compliance with PSN and our Information Security policy. You'll also contribute to strategic planning with the Infrastructure & Service Desk Manager and support procurement activity (tenders, contracts and vendor engagement). When required, you'll act as a lead consultant on specific projects.

• Strong knowledge of infrastructure concepts, protocols and standards, with hands-on experience across enterprise networks (LAN, WAN, WLAN, VPN) and security-embedded design

• Proven ability to administer and support: Microsoft 365, Exchange, SQL, Active Directory, SAN, Hypervisors, Azure/AWS, Arcserve

• Practical troubleshooting of servers, routers, switches, NICs, etc., plus clear written documentation skills

• Helpful knowledge of Citrix, mobile technology, telephony, VoIP, UNIX/Linux, Windows scripting, and cloud services

• Proven ability to successfully deliver infrastructure-related projects

• Excellent communication - able to translate complex technical issues for non-technical audiences, * Degree level or relevant experience

• MCSE / MCSA accreditation or relevant experience

• Knowledge of infrastructure concepts, protocols, and standards

• Knowledge of managing and configuring enterprise-wide networks including LANs, WANs, WLANs, VPNs, etc., We offer a supportive and inclusive work environment with opportunities for professional development and career growth. We also offer a generous flexi time scheme with the ability to take two flexi days a month (subject to approval), membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.

At Woking Borough Council, you'll be part of a forward-thinking team that values innovation, collaboration, and continuous improvement. You'll have the opportunity to grow your skills, contribute to meaningful projects, and make a real difference in how we serve our community.