Systems Engineer
Role details
Job location
Tech stack
Job description
The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives.
Key Duties and Responsibilities
Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs).
Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security.
Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues.
Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats.
Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime.
Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users.
Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices.
Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget.
Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals.
Requirements
Strong experience with Windows Server, Azure, O365, SharePoint, Intune, and Active Directory Group Policy.
Expertise in VMware configuration and administration.
Advanced knowledge of network and firewall configuration, including VLANs, Access Points, SSL, and IPSEC.
Proficiency with antivirus and security technologies.
Formal Microsoft certification.
Previous experience managing IT helpdesk operations.
