IT Systems Engineer

Ashfords is seeking an experienced IT Systems Engineer to join our IT team in Exeter on a full-time, permanent basis. As a key member of Ashfords' IT team, you'll ensure our systems run smoothly and are fully available for colleagues.

You'll provide advanced second-line IT support, investigating and resolving complex technical issues, and acting as a point of escalation for the team. Your role will involve monitoring systems, supporting Microsoft 365 and cloud services, maintaining servers, networks, and telephony, and assisting with database and application administration.

You'll also work closely with third-party suppliers, support the firm's backup and disaster recovery processes, and carry out routine maintenance, system checks, and site visits as needed. Clear communication, thorough documentation, and collaboration with colleagues across the business will be key to keeping our IT services running efficiently and reliably.

Who you are

You're a technically strong, proactive IT professional who thrives on solving complex problems and taking ownership of technical challenges. Ideally, you have hands-on experience with Microsoft 365, Exchange Online, Active Directory, Intune, SCCM, VPNs, telephony systems, and backup processes, and you're confident supporting a wide range of IT and facilities systems.

You're trustworthy, reliable, and able to respond to the evolving needs of the business while managing multiple priorities and maintaining high standards of service. You enjoy investigating issues, spotting patterns, and finding practical solutions that keep systems running smoothly.

Above all, you take pride in delivering seamless, dependable IT support and genuinely enjoy providing an exceptional experience for your colleagues, helping them work efficiently and confidently every day.

Do you have experience in VPN?

At Ashfords, we believe in more than just doing great work - we believe in building a great place to work. When you join us, you become part of a team where everything we do is underpinned by our four core values: Be Open, Think Team, Make a Difference and Always Grow. These values shape who we are and how we work - they guide our decisions, influence our culture, and drive the way we support our people, clients and communities. With a clear focus on innovation, community involvement, and supporting a healthy work-life balance, we are committed to building an environment where our people can have a rewarding and meaningful career. Whilst we recognise that every career journey is unique, we will be ambitious for you, giving you the tools, trust, and opportunities to develop your career, your way. Our goal? To help you realise your full potential as part of a forward-thinking team. Our offer We know that our people are at the heart of everything we do - and that's why we're committed to supporting your wellbeing, growth and work-life balance. Beyond our benefits package, you'll be encouraged, no matter what your role or career level, to get involved in our Responsible Business programme, where you'll support initiatives such as charity fundraising, environmental causes and our employee led diversity and inclusion groups., Our recruitment process typically involves two stages, which are designed not only to explore your skills and experience but also to give you a real insight into what it's like to work at Ashfords. Throughout the process, our dedicated Talent Attraction team will be here to support you every step of the way. We believe that building a firm with a wide range of perspectives, backgrounds, and experiences drives innovation and strengthens our teams, and we welcome applications from individuals of all backgrounds. To support your growth, we offer ongoing training and development opportunities to help you reach your full potential - so even if you don't feel you match all the requirements of the job role, we'd still love to hear from you. At Ashfords, we're committed to creating a diverse and inclusive workplace where everyone feels respected, valued, and empowered to succeed.