Team Lead Workplace Technology

We are looking for a Team Lead to manage our Workplace Technology team. You will be responsible for ensuring that all Bonial employees have the systems, services, and support they need to be productive and efficient. This includes managing our group IT infrastructure, end-user support, and business applications., * Team Leadership: Lead, mentor, and develop a team of IT professionals responsible for Workplace Technology, including helpdesk support, desktops & endpoints, enterprise applications, and user management

• End-User Support: Oversee the delivery of high-quality end-user support, ensuring timely resolution of IT issues
• Infrastructure Management: Manage and maintain our corporate IT infrastructure, including networks, servers, and desktop systems
• Application Management: Manage and support business applications such as Slack, Miro, Confluence, Jira, M365, and Google Workspace
• Service Delivery: Ensure the smooth operation of all workplace technology services, including printers, phones, and meeting rooms
• Stakeholder Management & Collaboration: Work closely with other IT teams and departments to deliver integrated solutions
• Vendor Management: Manage relationships with relevant vendors and service providers
• Project Management: Lead and manage IT projects related to workplace technology initiatives
• Documentation: Ensure proper documentation of systems, processes, and procedures
• Continuous Improvement: Identify opportunities to improve workplace technology services and processes
• Security: Implement and maintain security best practices for all workplace technology systems and services, including access control, data protection, and vulnerability management

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Extensive experience in IT, with a focus on workplace technology or corporate IT

• Solid experience in a team lead or supervisory role
• Strong technical skills in areas such as end-user support, desktop management, and cloud services (MS365, Google Workspace)
• Excellent communication and interpersonal skills
• Ability to manage and prioritize multiple tasks
• Strong problem-solving skills
• Experience with Microsoft (M365, Intune, Active Directory…), Apple (MacOS, iOS) and Google Workspace administration with a focus on automation
• Strong understanding of security principles and best practices for workplace technology
• You are fluent in English, both written and spoken

Good to Have:

• Experience with automation and scripting
• Experience with security tools and technologies
• Proficiency in German, as it is beneficial for vendor communication and collaboration within the German market

Bonial, part of Axel Springer SE, is a leading drive to store marketing partner across Europe. With our kaufDa and MeinProspekt platforms, Bonial inspires millions of shoppers each month by connecting them with their favorite brands & retailers.

More than 1500 retailers & brands across all retail sectors rely on the tailor-made, data driven marketing solutions from Bonial.com to promote their offers & reach measurable business results with maximized return on investment.