IT Support Engineer

• Resolve technical issues using Knowledge Articles
• Manage Incidents and Requests to agreed service levels
• Contribute to the Knowledge Base
• Identify opportunities for service improvement
• Keep users updated throughout the process

Join a growing government service organisation delivering high-quality, customer-focused 1st line IT support. You'll manage Service Requests and Incidents, troubleshoot technical issues, and escalate to specialist teams when needed. The role suits someone with strong communication skills, a problem-solving mindset, and a commitment to great customer service., * Excellent communication and customer service

• Ability to manage workload and escalate appropriately
• Broad understanding of IT concepts
• Service Desk or Helpdesk experience
• ITIL Foundation
• Knowledge of AGILE/DevOps
• Experience with enterprise reporting tools