Software Engineer

• Design, develop, and maintain software solutions using AWS AI services, including Amazon Lex, Contact Flows, and Webchat functionality.
• Collaborate with architecture, product, and platform teams to integrate AI capabilities into contact centre solutions.
• Develop high-quality, maintainable code using TypeScript and modern JavaScript frameworks.
• Apply and support DevOps best practices, including CI/CD pipelines, automated testing, monitoring, and infrastructure as code.
• Participate in and lead code reviews, ensuring adherence to engineering standards and best practices.
• Diagnose, troubleshoot, and resolve complex technical issues across application and cloud infrastructure layers.
• Contribute to technical decision-making and continuous improvement within the engineering function.

• Demonstrable experience working as a Senior Software Engineer (or equivalent) on complex software projects.
• Strong hands-on experience with AWS services, particularly Amazon Lex and other AI/ML services.
• Advanced proficiency in TypeScript and modern JavaScript development.
• Solid understanding of DevOps methodologies and tooling, including CI/CD, serverless technologies, and monitoring solutions.
• Experience integrating with or developing contact centre technologies.
• Strong problem-solving skills with the ability to work autonomously in a contract environment.
• Excellent verbal and written communication skills.

Desirable Experience

• Experience with additional AWS AI/ML services.
• Familiarity with serverless architectures and microservices-based systems.
• Knowledge of cloud security best practices.
• Experience working in agile delivery environments.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.