IT Support Analyst
Role details
Job location
Tech stack
Job description
The IT & Infrastructure team help facilitate the productivity of all business functions by overseeing the delivery, management and support of all IT-related systems and applications. As an Junior IT Support Analyst, you'll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems.
This role is particularly suited to a self-starter with good problem-solving skills. You'll be the first point of contact for all staff with a query about technology, having an immediate impact on the service to the business and being the face of technology within Dare.
- Take responsibility for responding to user queries and escalating to 3rd line when required.
- Be the primary contact for logging support incidents and requests from end users, keeping users updated with incident progress and upholding the highest standard of professional service.
- Imaging and deployment of Windows desktop and laptop machines, as well as tracking of assets from onboarding to deprovisioning-lifecycle management.
- Onboarding and offboarding of new and departing employees, including user account administration.
- Producing clear and concise documentation and procedures for administrative tasks.
- Provide support for various in-house and 3rd party trading applications within defined SLAs.
- Understanding user requirements and being able to prioritise and escalate issues as required.
- Testing and evaluating new technology.
- Ensuring Audio/Video systems are operational and maintained.
- Logging all calls on the call logging system and proactively seeking to reduce reoccurring issues.
- Carrying out routine maintenance tasks as required.
- Managing desk moves and changes as required by the business.
- Maintaining asset stock levels to ensure availability and resilience.
- Monitoring critical escalation channels and picking up the calls within defined SLAs., * Experience supporting Microsoft domain, server stack and Office 365 accounts and services.
Requirements
- Experience with supporting and provisioning mobile devices.
- Experience with Active Directory management experience.
- Experience troubleshooting hardware, software, and basic networking issues.
- Experience supporting and troubleshooting printers and copiers.
- Previous experience with demanding service levels and use of ticketing systems.
- An ability to participate in shift and on-call rota to support business and trade priorities.
- Ability to prioritise issue resolution based on business risk.
- Ability to effectively capture user requirements and propose suitable solutions.
- Proven ability to handle challenging, rapid-response user support.
- Previous trade floor support experience or experience in a financial institution.
Desirable
- Azure Active Directory / AWS.
- Scripting (Powershell, VBA etc.).
- Knowledge of basic trading concepts.
Benefits & conditions
- Competitive salary
- Vitality health insurance and dental cover
- 38 days of holiday (including bank holidays)
- Pension scheme
- Annual Bluecrest health checks
- A personal learning & development budget of £5000
- Free gym membership
- Specsavers vouchers
- Enhanced family leave
- Cycle to Work scheme
- Credited Deliveroo dinner account
- Office massage therapy
- Freshly served office breakfast twice a week
- Fully stocked fridge and pantry
- Social events and a games room
Diversity matters
We believe in a workplace where our people can fulfil their potential, whatever their background or whomever they are. We celebrate the breadth of experience and see this as critical to problem-solving and to Dare thriving as a business. Our culture rewards curiosity and drive, so the best ideas triumph and everyone here can make an impact.
