G3 - Administrator - Helpdesk

As a Helpdesk Administrator, you'll play a vital role in delivering a high-quality service to SQA customers. You'll act as a first point of contact, responding to queries and resolving issues both online and over the phone, ensuring every interaction is handled professionally and with care.

Do you have experience in Organizational skills?, This is an excellent opportunity for people who enjoy helping others, solving problems, and working as part of a supportive team.

What You'll Be Doing

• Handling a high volume of inbound calls and emails efficiently while delivering an excellent customer experience
• Understanding customer needs, asking the right questions, and providing clear and helpful responses
• Accurately recording customer interactions using a CRM system
• Building positive working relationships with customers and colleagues
• Working to service level targets while maintaining quality and attention to detail
• Attending regular training sessions and team briefings to continually develop your skills

The Impact You'll Make

• You'll be the reassuring and professional voice customers rely on for support
• Your accuracy and attention to detail will help ensure smooth and effective operations
• Your teamwork and communication skills will contribute to a positive, high-performing environment
• Your commitment to service standards will directly influence customer satisfaction

What We're Looking For

• Experience in a customer service, contact centre, or administrative support role
• Strong communication skills with the ability to actively listen and respond effectively
• A positive, flexible approach and the ability to work independently and as part of a team
• Good organisational skills and the ability to manage multiple tasks to deadlines
• Confidence using PCs and Microsoft Office
• Accurate keyboard skills and a strong eye for detail
• A professional approach to both written and verbal communication

Shift Patterns Available - Monday to Sunday (5 days out of 7)

• 8:00am - 4:00pm
• 9.00am - 5:00pm
• 1:00pm - 9:00pm, * Competitive hourly rate of £14.03 per hour
• On-site parking
• Good public transport links
• On-site café and staff canteen
• Local amenities
• A supportive team environment with comprehensive training