IT Support Analyst

Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a Systems Analyst for an initial 3 month contract on a rate of £200/day (Inside IR35). This role will be based onsite in Glasgow., To provide first and second-line software and hardware support by investigating and providing technical solutions to a broad range of technical IT incidents and requests raised across the organisation, or escalate where necessary. This includes providing in-depth technical support for their use of IT and AV facilities, both remotely and on-site, using the Ivanti Helpdesk ticketing system.

• Installation, configuration, and support of PC Lab's, end user devices and associated peripherals: laptops, desktops, tablets and mobile devices running a range of operating systems (Windows, Linux, and Apple MacOS).

• Manage logistics for device repairs, including liaising with external vendors, engineers, and contractors. Additionally, where appropriate, monitor consumables stock levels and make purchases within a defined budget as required.

• Maintain and update the asset inventory and documentation of computer users, IT equipment, system configurations and software licenses in various databases, and ensuring compliance with organisational guidelines.

• Regularly review and update documentation, standard procedures, and guidance in conjunction with senior staff.

• Provide advice and guidance to users on IT policies and procedures.

• Contribute to a strong, mutually supportive Service Delivery Team by sharing tasks, knowledge, and ideas to contribute to a process improvement culture.

• Any other reasonable duties and projects which may from time to time be required by the Line Manager or Head of IT.

Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.

• Detailed Technical knowledge and experience of end user computing components, specifications, and standards.

• Working knowledge and practical experience of operating systems and software used in the organisation, within a networked environment, such as Microsoft Windows, MacOS, Linux, Office365 and other main applications.

• Knowledge of Apple operating systems and mobile devices.

• Proven customer Service, interpersonal and communication skills.

• Well-developed analytical and problem-solving capability, including high degree of accuracy and attention to detail.

• Ability to work independently, as well as part of an IT Team, using initiative and judgement to resolve problems independently Ability to work logically and methodically when investigating IT issues, and suitably recording steps being carried out for subsequent reporting.

• Experience with a range of desktop operating systems e.g. Windows, MacOS, Linux.

• Experience of understanding and interpreting the technical requirements of service users and implementing appropriate methods of achieving their needs.

• Experience providing IT support in a complex IT environment supporting users from multiple disciplines.

• Experience of using a ticketing helpdesk system to manage incoming jobs and recording actions.

Desirable Skills:

• Experience of configuring mobile devices in a network environment.