Senior Infrastructure Engineer

A Senior Infrastructure Engineer builds, administers, transitions, supports and maintains infrastructure services throughout the service lifecycle, according to the departmental policy and Home Office strategy.

Where business needs allow some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office.

Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital., You will join DDAT’s cutting-edge Shared Applications Service Level 2 Support (SAS L2) Team, responsible for real-time monitoring of core technology, infrastructure, applications, and services within the Home Office. The team provides a consolidated operational view of the technical estate and ensures 24/7/365 support and recovery.

As part of SAS L2, you will help deliver an industry-leading approach to technical estate management, leveraging the latest technologies, techniques, and service management best practices. Your work will focus on innovative solutions for real-time monitoring, automation, and service industrialisation.

You will collaborate closely with colleagues and stakeholders, including the Service Desk, Incident Managers, Project Managers, Service Transition teams, external suppliers, the Information Technology Operations Centre (ITOC), and the Cyber Security Operations Centre (CSOC). Together, you will ensure services are effectively monitored, incidents are resolved through hands-on Level 2 intervention, and service restoration meets agreed service levels.

Additionally, you will contribute to broader management activities such as workforce planning, budgeting, technology roadmaps, and project delivery.

Tools and Technologies we use:

We are keen for Engineers to continue learning new technologies, we have a large range in the Home Office including:

• Backend: Java, Node.js, C#, Python, PHP, Scala, Power platform.
• Frontend: React, JavaScript, Typescript, Angular.
• Data: PostgreSQL, Microsoft SQL Server, Mongodb, Apache Cassandra.
• DevOps: AWS, Kubernetes, Azure, Jenkins, Docker, Ansible, Terraform.
• AI: Azure ML Studio, Python, Github Copilot, OpenA, understanding of Lean, Agile and DevOps principles.
• AWS console, Zabbix, Prometheus, CloudWatch, Dynatrace, Kibana, Grafana, Confluence, Jira, Slack, Nagios, Gov Notify, VPN’s, ServiceNow., Your main day to day responsibilities will be:
• Designing, implementing, administering and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open-source packages and solutions.
• Reviewing the systems designs of others to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology.
• Defining the integration build and co-ordinate build activities across systems and understand how to undertake and support integration testing activities.
• Initiating and monitoring actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You will identify the appropriate remedy and assist with implementation of fixes as well preventative measures.
• Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users.
• Coaching and mentoring more junior infrastructure engineers, participating in their appraisal and related performance management processes., The allowance values are set by the Home Office, subject to remaining in a qualifying role and are non-pensionable. This allowance is non-contractual, subject to an annual review and could be withdrawn at any time.

For both new entrants and existing civil servants, the total compensation offer is a combination of base salary and, if applicable, a capability-based allowance. The pay ranges for this role are National: £46,062 - £49,287 London: £50,182- £53,695. New entrants to the Civil Service will start on the pay range minimum. For existing civil servants, our policies on level transfer and promotion will apply.

Working at the Home Office

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people can bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing civil servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including tax free childcare. Determine your eligibility at https://www.childcarechoices.gov.uk.

Reasonable adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you are deaf, a language service professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Do you have experience in VPN?, You’ll have a visible passion for Infrastructure Engineering, with the following skills or strong experience in:

• Providing direction and coaching to more junior members.
• Managing and delivering complex technologies within time, cost and quality targets.
• Agile development and continuous integration principles.
• Maintaining focus on the whole life cycle of service delivery; from design, development, and delivery through to operation.
• Dissecting a problem into its component parts to identify and diagnose root causes, allowing problem resolution.
• The technical concepts required in your role and an ability to build solutions.

SFIA capability framework

Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all levels in the Home Office. This is a link to the capability framework: All skills A - Z English (sfia-online.org).

We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process.

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework). Use the SFIA levels of responsibility to understand what would be expected for each technical skills listed below.

Technical skills

We'll assess you against these technical skills during the selection process:

• Systems design (DESN) - Level 4
• Testing (TEST) - Level 3
• Systems installation and removal (HSIN) – Level 3
• IT infrastructure (ITOP) – Level 3
• Incident management (USUP) - Level 2
• Organisational facilitation (OFCL) - Level 3, For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers.

Please note that this role requires Security Check (SC) clearance, which would normally need 5 years’ UK residency in the past 5 years.

However, in exceptional circumstances security clearance applications for candidates who have been present in the UK for at least 3 of the last 5 years may be considered. Failure to meet this residency requirement will result in your security clearance application being rejected., We are unable to sponsor any individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas as we do not hold a UK Visa & Immigration (UKVI) Skilled Worker License.

Alongside your salary of £46,062, Home Office contributes £13,344 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Why work for us...

Find out more information at: benefits - Home Office careers, but some of the primary ones are:

• A competitive starting salary.
• A civil service pension with employer contribution rates of at least 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• The ability to potentially adopt flexible working options that suit your work/life balance, plus the opportunity in future to take a career break.
• 25 days annual leave on appointment, rising with service.
• Eight days public holidays, plus one additional privilege day.
• 26 weeks maternity, adoption or shared parental leave at full pay, followed by 13 weeks statutory pay and a further 13 weeks unpaid, after qualifying service.
• Maternity and adoption support leave (also known as paternity leave) of two weeks full pay, after qualifying service.
• Paid leave for fostering approval processes, support when a child is substantively placed with you plus a foster to adopt policy.
• Support for guardians and kinship carers.
• Corporate membership of ‘Employers for Carers’ providing additional information and advice for carers, plus a ‘Carer’s Passport’ to discuss workplace needs and underpin supportive conversations.
• Time off to deal with emergencies and certain other unplanned special circumstances., If you feel that your application has not been treated in accordance with the Civil Service recruitment principles and you wish to make a complaint, then contact the Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.