eBooking Agile Project Manager

CalMac Ferries Limited are seeking a proactive and experience Agile Project Manager to lead client-side on the ongoing development of the mission-critical software platforms. This individual will be responsible for ensuring the successful planning, coordination and delivery of the platform's ongoing development and optimisation, working closely with internal stakeholders, third-party software partners and external stakeholders such as Transport Scotland. The project manager will require to have strong experience in managing delivery of technology and digital solutions in a highly available operational environment combined with a publicly visible brand. The eBooking Agile Project Manager will act as the key interface between external and internal stakeholders and the technical delivery teams (a mix of eDEA, Talk Think Do and third-party software providers and the internal IT team) championing delivery, continuous improvement and collaboration to assure stability of the eBooking Product while ensuring business objectives are met on time, within scope and to the desired quality. Principal Accountabilities

• Lead and coordinate the ongoing introduction, delivery and enhancement of strategic software platforms following Agile practices
• Manage end-to-end product release lifecycles from discovery through to deployment, with a focus on incremental value delivery
• Serve as the client-side project management expert in forums such as sprint planning, reviews, retrospectives and daily stand-ups
• Facilitate alignment across stakeholders, digital/IT teams and third-party suppliers
• Maintain and evolve a clear product backlog in partnership with Product Owners, business sponsors and technical delivery leads
• Ensure risks, issues, and dependencies are actively managed and communicated
• Champion Agile best practices and foster a culture of continuous improvement across cross-functional teams
• Manage the development of business cases to support project funding
• Oversee partner relationships and hold delivery partners to agreed SLAs and KPIs in software development and product releases
• Provide regular status updates, reports, and insights to senior leadership and governance forums
• Support change management and adoption planning for releases
• Management of project risk and issues
• Build & manage a internal delivery team that includes Business Analyst, User Experience/User Interface (UX/UI) & Testing roles
• Developing the resourcing and delivery approaches that will be included in the programme strategy
• Engaging with the Calmac Centre Of Excellence (COE) to ensure software platform changes are incorporated into business practice
• Change Management & Adoption. Working with Change Management resources fostering a culture of knowledge-sharing, learning, and reflection across the programme
• Ensuring observations and recommendations are fed into decision-making processes
• Developing the decision-making, issue resolution, and risk response approaches in the product development and release strategy, ensuring that they are applied
• Providing decision-ready information for governance (typically monthly Product Steering Committee)

• 5+ years' experience in Agile project management, ideally in client-side, consultancy or technology (software) provider environments
• Strong understanding of Agile frameworks (e.g, Scrum, Kanban, SAFe) and associated delivery methodologies
• Agile certifications (e.g., Scrum Master, PMI-ACP, PRINCE2 Agile, or SAFe Agilist)
• Experience with common Agile delivery tools (e.g. Jira, Confluence)
• Familiarity with DevOps, CI/CD pipelines and cloud-based platform deployments
• Experience working in data-informed environments, where user behaviour, analytics, and experimentation inform prioritisation
• Proven track record of leading software/platform projects, ideally within booking, ticketing, ecommerce and digital applications
• Demonstrated experience working with third-party software providers and managing delivery across multiple stakeholders
• Excellent stakeholder management and communication skills, from technical teams to senior executives
• Experience in travel, transport, hospitality, or event-based sectors
• Ability to define, monitor and communicate project plans, roadmaps, risks, and progress metrics effectively
• Confident in facilitating workshops, retrospectives, and prioritisation sessions
• Excellent analytical skills, attention to detail and business acumen
• Excellent oral and written communication skills; excellent presentation skills
• Customer service ethos and a passion for delivering high quality project outputs and excellence in services deployed; ability to hold others, including third parties, to similarly high standards
• Ability to work under pressure and think clearly and logically in challenging situations
• Versatility: the role requires a range of interpersonal and professional skills to deliver change in a software development and release management environment
• Resilience: Ability to navigate complexity, uncertainty and challenges while maintaining focus on project/release objectives
• Energy: Sustain high levels of engagement, drive and enthusiasm to maintain momentum
• Excellent stakeholder management skills and experience of operating to Executive level