IT Support Engineer

• Resolve technical issues using Knowledge Articles
• Manage Incidents and Requests to agreed service levels
• Contribute to the Knowledge Base
• Identify opportunities for service improvement
• Keep users updated throughout the process

Join a growing government service organisation delivering high quality, customer focused 1st line IT support. You'll manage Service Requests and Incidents, troubleshoot technical issues, and escalate to specialist teams when needed. The role suits someone with strong communication skills, a problem solving mindset, and a commitment to great customer service., * Excellent communication and customer service

• Ability to manage workload and escalate appropriately

• Broad understanding of IT concepts

• Service Desk or Helpdesk experience

• ITIL Foundation

• Knowledge of AGILE/DevOps

• Experience with enterprise reporting tools