Senior Application Support Analyst

This is a client-facing senior role within a global product support function, supporting a Security Finance and Collateral Management platform used by customers across international markets.

What you'll be doing:

You'll sit at the heart of a globally used, business-critical platform. You'll also take full ownership of incidents, service requests, problems, and changes, acting as a trusted point of contact for key clients while leading the response to majorincidents and complextechnicalchallenges. Working closely with Level 3 engineering teams and engagement managers, you'll play a pivotal role in keeping systems running smoothly for financial institutions around the world. Beyond day-to-day support, you'll help shape how the service operates by driving process and product improvements, influencingbestpractice across internationalteams in the UK, North America, Asia, and Australia, and mentoring junior analysts as the team continues to grow.

** Experience in a relevant Application / Product Support role

** Strong experience with Oracle and SQL

** Working knowledge of Java and .NET environments

** Experience supporting business-critical applications in a client-facing capacity

** Ability to work effectively within a distributed, global team

** Proven ability to meet deadlines in a fast-paced, changing environment

** Financial services experience is desirable, but not essential, * Application | Support | SQL | Oracle

In return, you'll receive a salary of £50,000 - £65,000, a 10% annual bonus, and an all-round solid benefits package. The role offers hybrid working with 2-3 days per week in a central Edinburgh office, easily accessible from both train stations, along with the opportunity to join a high-growth organisation working on complex, enterprise-scale systems with strong long-term career prospects.