Data Center Operations Manager

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States), Operationally responsible for a Data Center. Prioritize and assign trouble tickets to data center technicians and operators. Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations. Develop career paths for employees and update internal tools. Recruit and train data technicians to ensure appropriate staffing levels. Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics. Act as subject matter expert across all aspects in data center operations. Ensure all operational KPIs and metrics are being measured and met. Inspire and guide improvement in team process, technology innovation and automation. Manage large scale events (outages) and act as call leader. Improve and throughput for data center operations. Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs. Maintain the on-call schedule coordinating absence and vacations. Passion for quality and quantity of services and continually strive to improve customer experience.

About the team AWS values diverse experiences. Even if you do not meet all preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent. 2+ years of experience managing people in a technical environment. 2+ years of experience participating in on-call rotations, and providing after-hours support in an environment that operates 24/7.

Preferred Qualifications

Experience in technical writing in a relevant field. Experience in project management.In-depth knowledge of Linux systems administration, networking and cabling best practices. In-depth hardware architectures knowledge and troubleshooting experience, system management tools and client/server environments.