Electronics Product Support Engineer

Join our Sustaining Engineering team to safeguard the in-service performance of mission-critical display and controller products for a diverse customer base. In this role, you'll troubleshoot complex issues, lead corrective actions, and drive continuous improvements that make a real difference for our customers, the business, and your own development., + Lead investigations into in-service product issues; apply structured RCCA to identify root cause and implement durable corrective actions in the field

• Monitor product health using FRACAS, analyze trends, and prioritize actions that improve reliability and availability

• Provide timely, expert responses to technical/engineering queries from in-service customers; ensure performance meets approved requirements

• Support new product entry-into-service (EIS) by validating readiness of product, processes, and approved maintenance data

• Maintain and interpret engineering drawings, schematics, and specifications; ensure configuration control and compliance with applicable standards

• Collaborate cross-functionally (program, quality, manufacturing, supply chain, customer support) to accelerate resolution of complex issues

• Build capability across the team by sharing best practices and lessons learned; progress toward airworthiness authorizations with coaching

• Degree (or equivalent experience) in an electronic/electrical engineering discipline

• Hands-on experience with complex electronics down to component level

• Proficiency using and maintaining engineering drawings, schematics, and specifications

• Proven ability to manage multiple projects simultaneously while maintaining attention to detail and regulatory compliance

• Strong problem-solving mindset with clear documentation and follow-through

• Confident communicator who can translate technical detail into concise, customer-ready updates

Nice to have

• Experience with avionic displays, computing, and interface systems

• Familiarity with FRACAS, reliability analysis, and RCCA toolsets

• Background in airworthiness processes and approvals (with the opportunity to attain authorizations over time)

Growth and development

• Coaching and support to attain airworthiness authorizations and expand approval scope

• Increasing responsibility and visibility as you deliver results and mentor others

• Opportunities to lead cross-functional initiatives that improve reliability, turnaround time, and customer satisfaction